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πŸ“ Australia

πŸ” Wind Turbine Services

🏒 Company: vernova_externalsite

  • Either a qualified Electrician, holding appropriate Australian electrical license, with strong mechanical aptitude, or a Mechanical tradespersons, with electrical aptitude.
  • Proficient in fault finding electrical, mechanical, and hydraulic equipment.
  • Experience in overall wind farm operations and maintenance, installation, and heavy lift main component exchange.
  • Trained to an intermediate level in computer skills.
  • Must hold the appropriate eligibility, at date of application, to work in Australia (i.e. Permanent Resident of Australia or an Australian Citizen or New Zealand Citizen)
  • Ability and willingness to travel nationally or internationally for work and training, as a part of a 3 week on, 1 week off roster.
  • Work within small hands-on work groups during on site execution of MCE/UTR work
  • Execute MCE work as directed by the MCE Lead, involving major crane operations using GE MCE teams, local GE employees, third party contractors, and crane vendors
  • Inspect all major parts to ensure no damage and that they are the right type or configuration for the turbine
  • Check and validate Inventory Tooling, Parts, any other items required during MCE operations
  • Interpret the requirements of GE manuals, specifications, bulletins, and complete assigned tasks in accordance with GE work instructions
  • Complete all the necessary documentation with respect to MCE / UTR execution
  • Ensure data is collected to complete reports on executed MCE/UTR work.
  • Ensure all work is performed in accordance with the organization’s JSA, LOTO, EHS and associated policies/procedures
  • Report errors, violations, incidents, or problems immediately using GE reporting systems
  • Submit enquiries to Engineering to ensure technical issues are resolved, and answer questions from Management, Engineering, Sourcing and Project Teams as required
  • Make a conformance or non-conformance decision upon completion of inspections and report as required to MCE lead/FPM/CMS.
  • Form part of a roster to work weekends and nights if required or as directed by management
  • Perform high voltage switching operations according to site procedures as required
  • Be familiar with and follow all EHS policies, and procedures applicable to their job and report any injuries, spills, near misses or related incidents and any concerns about possible violations of this policy
  • Cooperate with GE investigations and EHS audits, and call attention to fellow employees of unsafe acts, and unsafe conditions and practices to their Manager, Supervisor, and EHS Manager/Coordinator
  • Complete all required EHS Training

LinuxTroubleshootingComputer skillsScripting

Posted about 1 hour ago
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πŸ“ United States

πŸ’Έ 60000.0 - 100000.0 USD per year

🏒 Company: MEMXπŸ‘₯ 51-100πŸ’° Series D over 2 years agoInternetDeveloper ToolsEducationMedical DeviceInformation Technology

  • Associates degree or similar experience level preferred
  • Basic understanding of programming concepts and desire to learn specific programming languages (java, python, etc.)
  • Mac OS, Linux and iOS familiarity preferred.
  • Ability to work out of our Chicago data center 2-3 days per week (Data Center work-day hours will be 5:00pm-10:00pm CT)
  • Ability to travel to other data center locations occasionally
  • Broad systems thinking - understands the connections and relationships across functions and entities for both internal and external constituencies.
  • Desire to learn more about finance, exchanges, and markets.
  • Will thrive in a fast-paced work environment
  • Knowledge of Ansible preferred
  • Work from the Chicago MEMX Data Center 1:00pm - 9:00pm CT 2-3 days per week with remaining days spent working remotely
  • Configure data center gear, run cables, replace, and repair servers/network gear
  • Work with Data Center Operations team to build out new data centers
  • Monitor data center technology and address issues as they occur
  • Prepare write-ups and documentation as issues develop to support future troubleshooting needs
  • Research technical problems and identify, implement, and communicate technical fixes.

Mac OS XLinuxNetworkingTroubleshootingAnsibleScripting

Posted about 13 hours ago
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πŸ“ Australia

πŸ” Software Development

🏒 Company: vernova_externalsite

  • Bachelor in Electrical Engineering/Computer Science
  • Strong oral and written communication skills.
  • Technical experience supporting or delivering GEV ADMS Series 6 PowerOn Advantage
  • Technical Experience of IT software support Linux, Oracle
  • Provides account management for Premier Support and Escalated accounts.
  • Develops and drives action plans to accelerate issue resolution, maintain customer communication, and advocate for the customer to ensure successful implementation and operation of GE Digital software solutions.
  • May be utilised directly on support cases where relevant.
  • Developing specialised knowledge in their discipline.
  • Serves as best practice/quality resource.
  • Has awareness of latest technical developments in own area.
  • Contributes towards strategy and policy development and ensure delivery within area of responsibility.

Project ManagementOracleCommunication SkillsCustomer serviceLinuxAccount ManagementTrainingTroubleshootingTechnical supportScriptingCustomer Success

Posted about 14 hours ago
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πŸ“ US and US territories

🧭 Full-Time

πŸ’Έ 31000.0 - 44000.0 USD per year

πŸ” Customer Service

  • High School diploma or equivalent required.
  • 2 years experience in a contact center or other fast-paced customer service environment required.
  • Excellent professional communication skills required, both verbal and written.
  • Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus.
  • Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation.
  • Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork.
  • Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy.
  • Delivers a consumer experience that drives unsolicited, positive β€œword of mouth” advertisement for Moen Incorporated
  • Manages inbound calls from Spanish and/or English speaking consumers from the US and US territories.
  • Manages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause, and explaining the best resolution
  • Efficient use of technology to assist consumer with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product.
  • Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Moen
  • Maintains professional composure during interactions
  • Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures
  • Records consumer demographics, product information, and troubleshooting efforts as required
  • Performs other duties and/or special assignments as needed

Communication SkillsCustomer serviceWritten communicationMicrosoft Office SuiteProblem-solving skillsTeamworkVerbal communicationTroubleshootingActive listeningComputer skillsTechnical support

Posted about 14 hours ago
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πŸ“ Canada

🧭 Full-Time

πŸ’Έ 95000.0 - 120000.0 CAD per year

πŸ” Software Development

🏒 Company: MozillaπŸ‘₯ 5001-10000πŸ’° $300,000 Angel over 20 years agoπŸ«‚ Last layoff 7 months agoInternetOpen SourceWeb BrowsersSoftwareBrowser Extensions

  • 7+ years experience in customer support roles, including at least 3 years in a leadership or management capacity.
  • Hands-on experience administering support platforms (Zendesk preferred).
  • Proven success building or scaling support operations in a startup or growth-stage company.
  • Experience with technical product support and payment/billing support.
  • Strong communication skills and comfort working with distributed, cross-functional teams.
  • Experience supporting freemium, open-source, or B2C SaaS products.
  • Define workflows, service levels, and processes for both technical and billing/donor support.
  • Own tools like Zendesk (or similar)β€”set up macros, triggers, automations, and reporting.
  • Develop unified approaches across our free desktop and mobile apps and our paid web-based services.
  • Partner with our Community Team to empower, recognize, and harness the energy of our global volunteer helpers.
  • Expand our knowledge base and explore smart automation and AI tools to improve deflection and self-help.
  • Identify and oversee any outsourced support partners as needed.
  • Define the tone, voice, and overall philosophy of user-facing help.
  • Monitor key metrics like response time, CSAT, and ticket volume; use insights to improve efficiency and satisfaction.
  • Work closely with product and engineering to resolve issues and advocate for user needs

Project ManagementHR ManagementProduct OperationsCross-functional Team LeadershipOperations ManagementCommunication SkillsAnalytical SkillsCustomer serviceRESTful APIsDocumentationTroubleshootingTeam managementTechnical supportCustomer supportSaaSBudget management

Posted about 14 hours ago
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πŸ“ United States

πŸ” Customer Service

  • 6+ months customer service experience in a fast-paced, collaborative, team environment
  • HS Diploma or GED required
  • Strong written and verbal communication skills
  • Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
  • Ability to multi-task, prioritize, and manage time efficiently
  • Demonstrates basic knowledge of the product and product features for one assigned brand.
  • Demonstrates basic knowledge of internal processes and system tools.
  • Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal.
  • Gain proficiency in product to understand the needs and expectations of customers.
  • Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed.
  • Act as customer liaison when working with cross-functional teams to resolve customer requests.
  • Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary.
  • Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable.
  • Utilize and manage appropriate ERP business systems.
  • Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution.
  • Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business.
  • Meet all service level agreements as assigned.
  • Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes.

Communication SkillsCustomer serviceMicrosoft OfficeWritten communicationMultitaskingVerbal communicationTroubleshootingActive listeningData entryComputer skillsCRM

Posted about 15 hours ago
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πŸ“ Poland, Georgia, Armenia, Spain, Moldova, Republic of

πŸ” Software Development

🏒 Company: InteticsπŸ‘₯ 501-1000IT Services and IT Consulting

  • Excellent knowledge of modern versions of PHP
  • Experience working with relational databases
  • Experience maintaining applications on Linux platforms in cloud environments
  • Experience integrating with third-party APIs, deep familiarity with REST and the HTTP protocol
  • Experience being on-call and supporting the most technically difficult challenges facing customers
  • Background following Agile/Scrum methodologies in a professional setting
  • Demonstrated experience with technical troubleshooting

AWSBackend DevelopmentPHPAgileCloud ComputingREST APILinuxTeamworkTroubleshooting

Posted about 15 hours ago
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πŸ“ United States

🧭 Full-Time

πŸ’Έ 70000.0 - 93000.0 USD per year

πŸ” Healthcare Technology

  • 5-8 years of experience in similar customer-facing roles at a software as a service business
  • Strong foundational understanding of single sign-on, billing and invoicing, modern browsers and mobile operating systems, email deliverability, DNS records, and reading log files
  • Excellent writing skills
  • Organized and self-directed
  • Strong problem-solving skills
  • Provide customer support via email
  • Troubleshoot potential bugs
  • Document feature requests
  • Analyze customer data
  • Help customers get started with the product
  • Collaborate with the team
  • Provide phone support when needed

Problem SolvingCustomer serviceRESTful APIsWritten communicationExcellent communication skillsTroubleshootingActive listeningTechnical supportCustomer supportSaaS

Posted about 16 hours ago
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πŸ“ United States

πŸ” Healthcare

🏒 Company: PerfectServeπŸ‘₯ 251-500πŸ’° Private about 7 years agoMedicalHospitalMobileHealth Care

  • Willingness and excitement to work evenings or overnights and/or weekends
  • Strong technical aptitude
  • Excellent written and verbal communication skills
  • Excellent analytical and troubleshooting skills
  • Ability to work in a fast-paced environment and successfully prioritize competing tasks
  • High customer empathy and exceptional customer service skills
  • Access to high-speed internet
  • Field incoming client communications via phone, chat, and our online customer portal
  • Help end-users administer their PerfectServe applications
  • Train end users on how best to use PerfectServe’s phone, mobile, and web applications
  • Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
  • Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users
  • Build and revise new user accounts based on established standards and best practices
  • Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
  • Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues

SQLCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsTroubleshootingJSONTechnical supportScriptingCustomer support

Posted about 17 hours ago
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πŸ“ Brazil

πŸ” HealthCare

🏒 Company: GEHC_ExternalSite

  • Completed degree in Biomedical, Electronics, or similar.
  • Technical analytical skills.
  • Field Service experience with medical equipment.
  • Extensive knowledge of a specific modality or multiple modalities.
  • Proficiency in English.
  • Ability to work independently with minimal instruction.
  • High standards and quality of work.
  • Initiative and motivation.
  • Effective work planning and organization.
  • Excellent communication skills, listening skills and interpersonal skills.
  • Maintain all specific models in a modality in the designated area.
  • Provide total system-level solutions to complex problems.
  • Daily interface with doctors and technicians regarding equipment status.
  • Act to ensure the satisfaction of primary customers.
  • Assist with Sales visits.
  • Help train others when needed; identify Sales opportunities and communicate with the account team.
  • Provide assistance to the growth and direction of the company in its geographical area.
  • Be responsible for the Guarantee and cost control of PMS contracts.
  • Complete all administration tasks responsibly and on time.
  • Ensure the timely completion of FMI and PMS inspection documentation for assigned accounts.
  • Play a leadership role in complex and multifunctional spaces.
  • Share best practices.
  • Maintain effective quality systems and programs in accordance with the ISO 9001 standard.

Embedded SystemsCustomer serviceTroubleshootingTechnical support

Posted about 18 hours ago
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