PerfectServe

👥 251-500💰 Private over 6 years agoMedicalHospitalMobileHealth Care💼 Private Company
Website LinkedIn Email Facebook Twitter

PerfectServe is a leading provider of intelligent voice, online, and mobile clinical communication solutions for the healthcare industry. We connect hospitals, physician practices, and other healthcare clients across over 130 U.S. markets, facilitating tens of thousands of daily interactions between medical professionals and their 12 million patients. Our solutions, PerfectServe One-2-One™ and PerfectServe OnCall™, are recognized for unprecedented accuracy and reliability, empowering healthcare providers with personal control over communication processes. This has resulted in consistent, high growth since 2000, exceeding a 50% compound annual growth rate. Our technology stack includes a robust infrastructure leveraging Amazon Web Services, Cloudflare CDN and Hosting, and incorporates technologies like DNSSEC and HSTS to ensure security and reliability. We are committed to innovative solutions and a modern tech environment, offering opportunities for skilled engineers to make a significant impact on patient care. We pride ourselves on our data-driven approach to optimizing workflows and improving operational efficiencies. PerfectServe's mission is to accelerate speed to care. We achieve this by optimizing provider schedules, dynamically routing messages, and fostering seamless communication across the care continuum. This improves patient outcomes, reduces hospital stays and readmissions, and ultimately enhances the experience for both patients and caregivers. Our commitment to improving the healthcare industry is evident in our consistent growth and recognition, including a place on this year's Inc. 5000 list of fastest-growing private companies. We offer a remote-first work environment with a competitive benefits package including health, dental, and vision insurance, a 401k with match, generous paid time off, and ample opportunities for internal advancement. We are a medium-sized company (251-500 employees) with a dynamic and collaborative culture focused on continuous learning and professional growth. Join us and be part of a company making a real difference in healthcare.

Related companies:

Jobs at this company:

Apply

🔍 Healthcare Communication Solutions

  • Bachelor's degree required, preferably in engineering or IT.
  • Prior experience in customer-facing roles or service positions.
  • Excellent verbal and written communication abilities.
  • Strong computer skills, especially in Microsoft Office tools like Visio, Word, Excel, and PowerPoint; Lucidchart proficiency is essential.
  • Ability to embrace change with curiosity for healthcare.
  • Collaborative team player.
  • Willingness to travel up to 30 - 50% of the time.

  • Execute marketing and calling campaigns promoting PerfectServe.
  • Educate and register physicians for PerfectServe programs, ensuring alignment with system standards.
  • Provide consultation to physicians for configuring call workflows within PerfectServe.
  • Collaborate with third-party systems for integrations.
  • Conduct device testing to maintain quality standards.
  • Educate new clinical users before and after go-live.
  • Perform other duties as needed.
Posted 2 days ago
Apply
Apply
🔥 Staff Accountant
Posted 4 days ago

🔍 Healthcare

  • Bachelor’s degree in accounting, finance, or a related field.
  • 1+ years of accounting experience, preferably in a corporate environment.
  • Proficiency in Microsoft Office Suite with emphasis on Excel.
  • Strong analytical and problem-solving skills.
  • Excellent attention to detail and organizational skills.
  • Experience with Microsoft GP or NetSuite is preferred but not required.

  • Record and classify financial transactions in the general ledger.
  • Reconcile accounts and ensure accuracy of financial data.
  • Assist in the preparation of monthly, quarterly, and annual financial reports.
  • Perform account and P&L analysis compared to budget and historical data.
  • Ensure compliance with company policies and relevant regulations.
  • Identify opportunities to improve policies and procedures.
  • Assist in annual audits and prepare audit schedules.
Posted 4 days ago
Apply
Apply

🧭 Full-Time

🔍 Healthcare communication solutions

  • Bachelor’s degree required, preferably in Business or related discipline.
  • Proficient in MS Office Suite.
  • Salesforce administration certification is a plus; must obtain within 6 months if not already certified.
  • 1-2 years of Salesforce technical experience required.
  • Demonstrated ability to properly handle data (1-2 years).
  • Outstanding communication, presentation, and leadership skills.
  • Excellent organizational and time management skills.
  • Sharp analytical and problem-solving skills, with attention to detail.
  • Ability to manage multiple tasks and projects simultaneously.

  • Assist in Salesforce administration including daily configuration, training, and support.
  • Maintain data integrity by coaching users on proper data handling.
  • Assist in analyzing and redesigning the Salesforce platform architecture.
  • Support implementation of enhancements such as custom objects and workflows.
  • Participate in cross-functional teams addressing strategic business issues.
  • Stay updated on new Salesforce features for process improvements.
  • Create and maintain documentation related to processes and training.
  • Communicate technical issues and resolve problems within the organization.
  • Update and maintain Salesforce records for cleanliness and accuracy.
  • Understand Salesforce sharing and security mechanisms.
  • Oversee automated list creation and run ad-hoc reports.
  • Ensure proper lead handoff from marketing to sales.
Posted 4 days ago
Apply
Apply

🔍 Healthcare SaaS

  • 4-6 years of work experience in Healthcare SaaS environments.
  • Focus on Customer Success, Professional Services, or Customer Support.
  • Strong relationship-building skills.
  • Ability to manage multiple tasks in high-pressure situations.
  • Excellent written and verbal communication skills.
  • Strong critical thinking and customer service skills.
  • Strong work ethic.

  • Serve as the voice of the customer and advocate for end-users.
  • Build trusting relationships and provide daily support to clients.
  • Ensure clients maximize their investment in PerfectServe solutions.
  • Collaborate with clients for process improvements.
  • Identify and share best practices to help clients achieve goals.
  • Drive high levels of end-user satisfaction.
  • Provide oversight of system utilization and address service issues.
  • Understand clinical workflows to improve outcomes.
  • Collaborate with internal teams to execute success plans.
  • Lead retention initiatives and coordinate client activities.
Posted 29 days ago
Apply
Apply

🧭 Full-Time

🔍 Healthcare technology

  • Bachelor’s degree in Business Administration, Human Resources, or related field; advanced degree or certifications preferred.
  • Minimum of 5 years of progressive experience in workforce management, with at least 2 years in a leadership or supervisory role.
  • Proven track record of developing workforce strategies that enhance service delivery.
  • Strong analytical skills and proficiency in workforce management software such as Verint, Aspect, Kronos, five9 WFM and Microsoft Excel.
  • Excellent communication, presentation, and interpersonal skills.
  • Demonstrated leadership qualities with the ability to inspire and motivate a team.
  • Ability to thrive in a fast-paced, dynamic environment.

  • Develop and implement workforce management strategies aligned with business objectives.
  • Forecast staffing requirements based on historical data and trends.
  • Optimize workforce scheduling for efficiency and service level targets.
  • Monitor real-time metrics and adjust staffing levels accordingly.
  • Track KPIs related to productivity and service delivery.
  • Analyze data to identify improvement opportunities.
  • Foster collaboration and professional growth within the team.
  • Collaborate with various departments to align workforce strategies.
  • Communicate effectively with stakeholders at all levels.
Posted 3 months ago
Apply