PerfectServe

PerfectServe offers intelligent voice and online and mobile clinical communication solutions for the healthcare industry.

251-500 employees

Founded 1997

Medical

Private Company

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Medical Hospital Mobile Health Care

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere. Team members are distributed across the U.S. and Canada.

Open Positions14

US RemoteFull-TimeHealth ITPosted

Forward Deployment Engineer, AI

Help configure and rollout customers of our existing AI voice agent.
Build and run evaluation suites to validate behavior, catch regressions, and tune prompts as new customers are deployed.
Develop new features and fixes to the core product.
Optimize latency, inference cost, and hallucination guardrails.
Run and improve model evaluation, benchmarking, and observability across the product.
Monitor cost controls, usage monitoring, and security/PHI handling constraints.
Partner with Product and Customer Success to turn customer requirements into working, validated deployments, and own customer go-live, post-launch monitoring, and production issue debugging.
Help streamline and automate the onboarding process to reduce the engineering effort required to bring each new customer live.

AWSPythonGenerative AI

Showing 1 of 14 positions

About PerfectServe

PerfectServe builds critical communication and scheduling solutions that empower healthcare teams. Their platform facilitates tens of thousands of interactions daily for over 30,000 customers. You will contribute to improving patient care and clinician well-being across 130+ markets.

How We Work

PerfectServe operates on a remote-first philosophy, valuing growth, transparency, and innovation. The team is dispersed across the United States and Canada. You will find a collaborative environment where every individual contributes to meaningful work. They foster continuous improvement and a culture of accountability and ownership.

Engineering at PerfectServe

PerfectServe tackles complex healthcare communication challenges with a cloud-based platform. You will implement AI in new solutions and brainstorm novel workflows directly with customers. Engineers craft applications with Swift, focusing on modern concurrency and robust architecture. They prioritize writing clear, testable code and embrace AI-assisted development tools to accelerate delivery while maintaining high quality.

Why Join Us

Transform healthcare communication, impacting 12 million patients and 673,000 clinicians.
Contribute to a company with $100M+ in annual revenue, recognized by Gartner and KLAS for leadership.
Work in a remote-first environment with dedicated teams focused on continuous improvement and innovation.
Shape products that integrate AI and push the cutting edge of health IT solutions.
Benefit from immediate 401K vesting and comprehensive benefits from day one.

Benefits & Perks

Remote-first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one
401K with match and immediately vested
17 company holidays, 2 floating holidays plus competitive paid time off policy
Internal advancement opportunities

Tech Stack

web_serverserver

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