- Field incoming client communications via phone, chat, and online customer portal
- Help end-users administer PerfectServe applications and provide training on mobile and web tools
- Troubleshoot message delivery and configuration issues from root-cause to resolution
- Build and revise user accounts based on established standards
- Partner with hospital IT teams to resolve mobile and web connectivity issues
- Configure custom application builds to fit specific end-user workflows
- Collaborate with internal teams on escalated issues