Tier 1 Support Specialist (Remote -U.S.)

Posted 1 day agoViewed

📍 Location: United States, EST

🔍 Industry: Healthcare

🏢 Company: PerfectServe👥 251-500💰 Private about 7 years agoMedical Hospital Mobile Health Care

🗣️ Languages: English

🪄 Skills: SQLCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsTroubleshootingJSONTechnical supportScriptingCustomer support

Requirements:

Willingness and excitement to work evenings or overnights and/or weekends
Strong technical aptitude
Excellent written and verbal communication skills
Excellent analytical and troubleshooting skills
Ability to work in a fast-paced environment and successfully prioritize competing tasks
High customer empathy and exceptional customer service skills
Access to high-speed internet

Responsibilities:

Field incoming client communications via phone, chat, and our online customer portal
Help end-users administer their PerfectServe applications
Train end users on how best to use PerfectServe’s phone, mobile, and web applications
Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users
Build and revise new user accounts based on established standards and best practices
Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues

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