Senior Support Representative (PST)

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💎 Seniority level: Senior, 5-8 years

📍 Location: United States, PST

💸 Salary: 70000.0 - 93000.0 USD per year

🔍 Industry: Healthcare Technology

🗣️ Languages: English

⏳ Experience: 5-8 years

🪄 Skills: Problem SolvingCustomer serviceRESTful APIsWritten communicationExcellent communication skillsTroubleshootingActive listeningTechnical supportCustomer supportSaaS

Requirements:

5-8 years of experience in similar customer-facing roles at a software as a service business
Strong foundational understanding of single sign-on, billing and invoicing, modern browsers and mobile operating systems, email deliverability, DNS records, and reading log files
Excellent writing skills
Organized and self-directed
Strong problem-solving skills

Responsibilities:

Provide customer support via email
Troubleshoot potential bugs
Document feature requests
Analyze customer data
Help customers get started with the product
Collaborate with the team
Provide phone support when needed

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