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Account Manager

Posted about 15 hours agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: Canada

🔍 Industry: Hospitality

🏢 Company: Valsoft Corporation

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: SalesforceCommunication SkillsCustomer serviceNegotiationProblem-solving skillsAccount ManagementFluency in EnglishReportingClient relationship managementStrong communication skillsCross-functional collaborationRelationship managementSales experienceCRMCustomer supportCustomer SuccessSaaSPowerPoint

Requirements:
  • 3+ years of experience in account management, customer success, or sales – preferably in SaaS, hospitality tech, or hotel services
  • Proven ability to manage a portfolio of accounts while growing usage and increasing product penetration
  • Strong organizational skills and attention to detail – you manage follow-ups, deadlines, and CRM hygiene with discipline
  • A fast and effective communicator who can engage hotel professionals at all levels, including owner-operators and executives
  • Comfortable navigating complex client environments and bringing structure to ambiguity
  • Skilled in Salesforce, Excel, PowerPoint, and Word; able to turn data into insights and insights into action
  • A collaborative, positive teammate with a solutions-first mindset and a genuine interest in hospitality
  • Experience with hotel operations, PMS software, or the InnQuest (RoomMaster) platform is a significant plus
Responsibilities:
  • Serve as the primary point of contact for assigned hotel and lodging accounts, managing relationships with professionalism, urgency, and a focus on revenue impact
  • Build long-term, trusted advisor relationships with hotel owners, general managers, and executive stakeholders to strengthen loyalty and maximize customer lifetime value
  • Consistently meet or exceed account growth targets, renewal quotas, and ARR expansion goals by executing strategic account plans and performance-driven outreach
  • Proactively conduct strategic account reviews to uncover upsell and cross-sell opportunities, drive product adoption, and reduce churn
  • Promote adoption of additional InnQuest products and services – including AI voice agents, mobile guest solutions, and partner integrations – to expand footprint and accelerate ARR growth
  • Act as the customer’s internal advocate, ensuring successful delivery and optimization of solutions in close coordination with Product, Implementation, and Support teams
  • Clearly communicate client progress, expansion opportunities, risks, and retention indicators to stakeholders across Sales, Customer Success, and Executive Leadership
  • Own forecasting, pipeline development, and account health monitoring through Salesforce and related tools, ensuring accuracy and visibility of performance metrics
  • Track and report on key account-level KPIs tied to revenue growth, product usage, satisfaction, and expansion potential
  • Oversee accurate billing and collaborate with the centralized accounting team to ensure timely renewals, upgrades, and collections
  • Respond to client needs quickly and effectively, showing initiative and accountability in resolving complex issues and exceeding service expectations
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