Senior Account Manager

View full description

Requirements:

• 3+ years of experience in an Account Manager, Account Executive, or similar role, preferably in B2B SaaS.
• Proven track record of developing sales opportunities and managing complex deal cycles.
• Experience growing and maintaining relationships with named accounts across different verticals in Financial Services, Technology, and Business Services.
• Ability to develop relationships with senior leaders and C-level executives.
• Excellent ability to build cross-functional relationships and be a team player.
• Exceptionally analytical and a keen ability to derive insights from data and reporting.
• Highly organized; your calendar reminders have calendar reminders.
• Highly effective communicator, you will be speaking with existing Loopio customers and presenting our solution to broader groups.
• Highly strategic; you like to understand the big picture, and new ways to drive forward high-level organizational goals.
• Experience using a dynamic tech stack including Salesforce and Gainsight.

Responsibilities:

• Leading end-to-end conversations around Renewal negotiations and Expansion opportunities with your portfolio of Enterprise customers (2500-10,000 Employees).
• Build meaningful relationships with Loopio customers at all levels through engaging emails, phone calls, video and in-person meetings.
• Map customer organizations and develop strategies to build relationships with new business units, product lines or regions.
• Partner closely with Customer Success Managers to understand customer adoption of Loopio, develop thoughtful pricing strategies, and identify expansion opportunities.
• Negotiate contract terms and pricing with guidance from relevant internal departments and management.
• Respond to customer requests for additional users and other upgrades outside of their renewal process, and provide a high level of service that allows our customers to maximize their success.
• Present to key stakeholders and executives the value of expanding Loopio’s usage within their organization. Own executive relationships with your assigned book of business.
• Conduct discoveries and online demonstrations of the Loopio platform to additional user groups that may be interested in expanding their Loopio usage.
• Build engaging “playbooks,” email templates, and meeting frameworks to help support the growth and success of your accounts.
• Leverage engagement and product data through our Customer Health Score framework and other tools to understand where customer growth opportunities exist and proactively flag risk.
• Report and maintain an accurate forecast on a monthly/quarterly basis; manage renewal and expansion forecasting meetings.
• Maintain and update account information in Salesforce & Gainsight; close renewals and expansions in a timely manner and keep track of any contract updates and renewals.
• License Management - monitor consumption and usage in line with contractual entitlements and identify opportunities for expansion.
• Work with and maintain relationships with the various teams at Loopio - Product and Development, Marketing, Sales, CS Teams to communicate customer feedback and priorities.
• Distill and present insights to our internal teams on key learnings from working closely with our customers.
• Occasionally travel outside of Canada to support Loopio events or on-site customer meetings.