- Build meaningful relationships with Enterprise customers through emails, phone calls, and in-person meetings.
- Partner with the Customer Enablement Manager to ensure seamless onboarding to nurture phase transitions.
- Develop strategies to increase engagement, drive growth, reduce churn, and produce customer advocates.
- Manage key metrics for retention, growth, and advocacy, and maintain Customer Health Score data.
- Create success plays, email templates, and meeting frameworks to streamline activities.
- Execute customer training sessions and webinars via online demonstrations.
- Champion customer insights and stories with Product, Support, and Services teams.
Data AnalysisAccount ManagementCustomer Success+1 more