- Build meaningful relationships with Loopio's Enterprise customers through engaging emails, phone calls, and in-person meetings
- Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
- Partner with customers to develop meaningful plans that feed their long term goals
- Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates
- Manage key metrics that feed into team based goals around retention, growth, and advocacy
- Build engaging ‘success plays’, email templates, and meeting frameworks to help streamline Customer Success activities
- Execute Loopio training sessions and webinars through online demonstrations
- Measure and action on engagement data through our Customer Health Score framework
- Work with the Product Teams to champion customer insights and stories
- Share Customer Success stories through case studies, blog posts, and internal communication
- Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience