Senior Customer Success Manager, Enterprise
New
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Loopio Inc.SaaS
Canada (British Columbia and Ontario), London, and India (specifically in Gujarat, Maharashtra, and Bengaluru)., Collaborate virtually across the UK, India, and North America with core sync hours.Full-TimeSenior
SalaryCA$100,720 – CA$125,000; The figures reflected is the on-target earnings for this role, and is a split between base and commission.
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Job Details
- Experience
- At least 3 years of Account Management, Customer Success or similar experience
- Required Skills
- Data AnalysisAccount ManagementCustomer SuccessSaaS
Requirements
- At least 3 years of experience in Account Management, Customer Success, or a similar role.
- Proven ability to cultivate deep and meaningful relationships with teams and clients.
- Strong analytical skills with a data-driven approach to decision-making.
- Highly organized with excellent written and oral communication skills.
- Results-oriented mindset with the ability to manage goals and strategic planning.
- Experience in a SaaS company (preferred).
- Experience writing sales proposals or responding to RFPs (preferred).
Responsibilities
- Build meaningful relationships with Enterprise customers through emails, phone calls, and in-person meetings.
- Partner with the Customer Enablement Manager to ensure seamless onboarding to nurture phase transitions.
- Develop strategies to increase engagement, drive growth, reduce churn, and produce customer advocates.
- Manage key metrics for retention, growth, and advocacy, and maintain Customer Health Score data.
- Create success plays, email templates, and meeting frameworks to streamline activities.
- Execute customer training sessions and webinars via online demonstrations.
- Champion customer insights and stories with Product, Support, and Services teams.
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