- Own and develop a portfolio of Tier 3 partner accounts through a scalable, digital-first engagement model.
- Drive retention and renewals while monitoring customer health data to identify risks and growth opportunities.
- Design and deliver outreach cadences, engagement journeys, and feedback programs like NPS and CSAT.
- Identify and support commercial growth opportunities within existing accounts.
- Improve Customer Success processes, playbooks, reporting, and tooling, including automation and health scoring.
- Act as the internal expert on Customer Success tooling and support lifecycle optimization.
- Support escalations and complex customer conversations while coaching team members.
Data AnalysisAccount ManagementCustomer Success+1 more