Enterprise Customer Success Manager
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We're open to hiring in just about every country in the world! Feel free to apply even if you don't live in the country listed in the job description.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Professional-level fluency in both Korean and English (written and spoken)
- Experience
- 5+ years
- Required Skills
- Account ManagementCustomer SuccessHubSpot
Requirements
- Professional-level fluency in both Korean and English (written and spoken)
- 5+ years in a B2B customer-facing role, preferably in Customer Success or Account Management
- Strong understanding of Customer Success frameworks and lifecycle management
- Demonstrated success in driving customer adoption, retention and expansion
- Experience with HubSpot
- Experience with ChurnZero or similar Customer Success software
- Experience with subscription renewal management
- Extreme attention to detail and organizational skills
- Excellence at building and managing high-level customer relationships
- Willingness to understand the finer technical points of the product
- Ability to have high-stakes conversations with a variety of stakeholders
Responsibilities
- Build and maintain strong, long-term relationships with enterprise customers, acting as the primary contact post-sale
- Ensure successful onboarding of new customers by managing implementation timelines, training, and adoption strategies
- Drive product adoption and utilization by understanding customer goals and aligning product capabilities with business objectives
- Act as a customer advocate to influence product roadmaps and resolve issues
- Own the customer renewal process by managing renewal conversations and ensuring retention
- Identify opportunities for upsell and cross-sell within assigned customer accounts
- Monitor and analyze key metrics related to customer health and taking action on risks
- Conduct regular strategic reviews and deliver training sessions
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