Solink

Solink is a provider of video security and business analytics solutions for companies.

251-500 employees

Founded 2009

$60M series c

Fraud Detection

Private Company

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Fraud Detection Business Intelligence Big Data Retail Security Analytics+1 more

Open Positions15

Remote | CanadaFull-TimeVideo securityPosted

Technical Account Support Specialist

Serve as the primary technical contact for customer support and deployment, assisting with issues related to client accounts.
Help customers and technicians resolve software and hardware issues through customer-facing platforms.
Maintain and manage networked devices, cameras, and customer locations.
Work with sales, customer success, product, and technical teams to understand client requirements and deliver technical services.
Develop and maintain project plans, timelines, and budgets.
Track and report project progress and status.
Participate in client meetings to review technical issues, gather feedback, and identify improvement opportunities.
Manage escalations and coordinate with internal teams to resolve client issues.
Identify trends, knowledge gaps, and process gaps to proactively minimize escalations.

Project ManagementNetworkingCustomer support+1 more

Showing 1 of 15 positions

About Solink

Solink transforms video security into real-time operational insights, helping businesses proactively reduce fraud and optimize operations. Their cloud-based platform integrates existing cameras with transactional data. This creates intelligent sensors that detect key moments. You get clarity, preventing loss and improving efficiency across more than 30,000 locations in 32+ countries. Trusted brands like McDonald's and JYSK use Solink. They've seen an average 3-5x ROI and a 70% reduction in shrink.

How We Work

Solink supports flexibility in how and where work gets done. They foster a candid culture with clear expectations and honest feedback, free from politics. Your advancement is based on merit, initiative, and contribution. You'll join a team that acts with urgency, delivers quality, wins together, and leads with trust. Social connection is also important, with events like 'So-learns' and 'So-lunches' keeping everyone engaged.

Engineering at Solink

Solink pioneered a platform that unifies video, data, and operations using AI. Your work will involve cutting-edge AI for video footage analysis and integrating with 300+ data sources. They leverage generative AI to redefine video surveillance. You'll help develop AI Agents for real-time video and business data action. The tech stack includes SPF, DNSSEC, Amazon, nginx, Cloudflare CDN, DMARC, Cloudflare, Cloudflare Hosting, Microsoft Azure DNS, and Google Apps for Business. You will craft solutions that process millions of transactions monthly.

Why Join Us

Every full-time employee receives meaningful equity in the company.
You get fully paid health and dental benefits with no waiting period, plus a $500 health spending account.
Receive a monthly reimbursement for fitness, wellness, or mental health programs.
Your growth is driven by merit, contribution, and raising the bar.
Work in an environment with clear expectations, honest feedback, and no micromanagement.

Benefits & Perks

Meaningful equity for every full-time, permanent employee.
Fully paid health and dental benefits (no waiting period).
$500 health spending account.
Monthly reimbursement for fitness, wellness, or mental health programs.
Parental leave.
Flexible work hours.

Tech Stack

web_servermx

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