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Geotab

Geotab is a prominent provider of telematics solutions, specializing in fleet management and data-driven insights to enhance operational efficiency and vehicle performance.

Related companies:

🏢 First Help Financial
🏢 Tapcheck Inc.
🏢 iTel Networks Inc.

Jobs at this company:

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🔥 Partner Account Manager
Posted 2024-11-09

📍 USA

🧭 Full-Time

🔍 IoT and connected transportation

  • 5+ years of experience in technical sales.
  • 5+ years of experience in an account management position with a channel sales organization.
  • Demonstrated understanding of partner profitability in a channel ecosystem.
  • Experience in the telematics industry or strong knowledge of Geotab products.
  • Exceptional client relationship skills and negotiation abilities.
  • Strong analytical and problem-solving skills.

  • Manage and develop Geotab partners by driving revenue and unit sales through new and existing reseller partnerships.
  • Collaborate with internal teams to develop and execute sales and business development plans.
  • Document sales and marketing activities through Salesforce.
  • Forecast and track key account metrics.
  • Conduct regular business review meetings with resellers.
  • Serve as the subject matter expert for partners and their customers.

Business DevelopmentIoTSalesforceBusiness developmentCollaborationProblem SolvingNegotiation

Posted 2024-11-09
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🔥 Customer Support Technical Specialist - Spanish Bilingual
Posted 2024-11-07

📍 USA

🧭 Full-Time

🔍 IoT and connected transportation

  • Fluent in reading, writing, and speaking English and Spanish.
  • 1-3 years of experience in customer service/support.
  • 1-3 years of experience in troubleshooting technical issues is an asset.
  • Excellent verbal and written communication skills.
  • Strong analytical and critical thinking abilities.
  • Ability to work independently with resources for issue resolution.
  • Organized and able to manage multiple tasks in a fast-paced environment.
  • Technical competence with Google Suite and MS Excel.
  • Knowledge of programming languages like SQL, Python, C#, or JavaScript is an asset.
  • Ability to work any schedule in a 24/7 environment.

  • Deliver technical assistance to partners, customers, and internal teams across phone, chat, and email.
  • Assume ownership of customer-reported issues ensuring resolution per SLAs.
  • Utilize internal tools for research, diagnosis, and troubleshooting.
  • Maintain product knowledge regarding Geotab hardware and software.
  • Document support interactions in the ticketing system.
  • Follow protocols for escalating unresolved issues.
  • Curate Knowledge Base articles for ongoing learning.
  • Handle requests for cancellation, reactivation, and plan changes.
  • Coordinate training activities and provide technical support.

Communication SkillsCollaborationProblem SolvingCustomer serviceWritten communicationDocumentation

Posted 2024-11-07
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🔥 Customer Support Technical Specialist (Bilingual Spanish)
Posted 2024-11-07

📍 Canada

🧭 Full-Time

🔍 IoT and connected transportation

  • Fluent in English and Spanish (reading, writing, speaking).
  • 1-3 years experience in customer service/support.
  • 1-3 years experience troubleshooting technical issues is a plus.
  • Excellent verbal and written communication skills.
  • Strong analytical and critical thinking skills.
  • Ability to work independently and manage multiple tasks.

  • Deliver technical assistance to partners, customers, and internal teams via phone, chat, and email.
  • Assume ownership of customer-reported issues and ensure resolution per departmental SLAs.
  • Utilize internal tools for research, diagnosis, and troubleshooting.
  • Maintain product knowledge and document support interactions.
  • Develop Knowledge Base articles and manage customer requests.

Communication SkillsCollaborationProblem SolvingCustomer serviceWritten communicationDocumentation

Posted 2024-11-07
Apply
Apply
🔥 Customer Support Technical Specialist (Bilingual French)
Posted 2024-11-07

📍 USA

🧭 Full-Time

🔍 IoT and connected transportation

  • Ability to read, write, and speak fluently in English and French.
  • 1-3 years of working experience in customer service/support capacity.
  • 1-3 years of working experience in troubleshooting technical issues is an asset.
  • Excellent verbal and written communication skills.
  • Strong analytical and critical thinking skills.
  • Ability to work independently using knowledge resources to diagnose and troubleshoot issues.
  • Strong organizational skills to manage multiple tasks in a fast-paced environment.
  • Technical competence using Google Suite and MS Excel.
  • Knowledge of programming languages like SQL, Python, C#, or JavaScript is an asset.

  • Delivers technical assistance to partners, customers, and internal teams across various communication channels, including phone, chat, and email.
  • Assumes ownership of customer-reported issues, ensuring their resolution while adhering to departmental Service Level Agreements (SLAs).
  • Utilizes internal tools to conduct research, diagnosis, and troubleshooting, identifying solutions for hardware and software challenges.
  • Documents customer support interactions in the ticketing system, maintaining accurate and organized records.
  • Escalates unresolved issues to relevant technical internal teams and develops Knowledge Base articles for ongoing learning.

Communication SkillsCollaborationProblem SolvingCustomer serviceWritten communicationDocumentation

Posted 2024-11-07
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