- Support partners, customers, sales representatives, and internal teams by phone, chat, and email.
- Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation.
- Diagnose and resolve hardware and software issues involving connectivity, installation, and platform inquiries.
- Coordinate with internal departments on returns and exchanges of Geotab devices and accessories.
- Resolve customer complaints and escalate critical concerns to management.
- Maintain the confidentiality and security of customer data and information.
- Handle support cases from initial contact through resolution and maintain detailed documentation.
- Collaborate with customers, partners, and internal technical teams to escalate complex issues and find solutions for cameras, keyless systems, and other integrated technologies.
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