TPM Account Manager

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Requirements:

• Advanced Excel skills including: Pivot table creation, Data analysis, Statistical reporting
• Presentation software expertise
• TPM system mastery
• Excellence in client communication
• Strong analytical capabilities
• Project management skills
• Problem-solving expertise
• Team leadership abilities

Responsibilities:

• Process eclaim FTP submissions
• Resolve AOF and eclaim tickets within SLA
• Update performance statistics
• Monitor client communications
• Manage exception handling
• Process pending item resolution
• Review auto-submitted claims
• Validate new verifier work
• Monitor evaluation claims
• Ensure accurate claim processing
• Maintain documentation standards
• Provide technical guidance
• Support claim verification processes
• Assist with coverage requirements
• Mentor team members
• Facilitate cross-functional collaboration
• Prepare and conduct weekly client meetings
• Create analytical presentations
• Develop performance reports
• Address client inquiries
• Provide system training
• Maintain regular communication
• Support new account implementations
• Train new Client Services team members
• Monitor AOF ticket progression
• Coordinate system enhancements
• Manage daily performance metrics
• Provide Director backup coverage