National Account Manager

Posted 4 days agoViewed

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💎 Seniority level: Manager, 3-5 years

📍 Location: United States, Canada

🔍 Industry: Building Maintenance

🏢 Company: City Wide Facility Solutions👥 101-250 Facilities Support Services Housekeeping Service Extermination Service

⏳ Experience: 3-5 years

🪄 Skills: Communication SkillsMicrosoft ExcelCustomer serviceAccount ManagementReportingTrainingClient relationship managementSales experienceCRM

Requirements:

3-5 years of account management experience in a c-level client facing environment
1-2 years of experience developing programs to sell ancillary services
National Accounts experience a plus but not required
Bachelors and/or Associates degree preferred, but not required

Responsibilities:

Serves as the primary point of contact for assigned national accounts
Meets assigned targets and/or KPIs set forth in the Master Service Agreement of each national account
Proactively manages CRM to meet client satisfaction objectives, financial targets, and critical milestones over a one and three-year period
Proactively assesses, clarifies, and validates customer needs on an ongoing basis
Ensures Franchisees conduct inspections as required by client(s) for national account.
Manages client complaints utilizing CRM to ensure NBD (National Business Development) Client Complaint Policy is fully utilized
Responsible for working with Franchisees to ensure client needs are met and the full scope of work is completed
Achieves metrics set forth and agreed upon by AM and Director of National Accounts including but not limited to client satisfaction, ancillary revenue, and client retention
Schedules, coordinates, and leads regular business reviews for each client
Maintains open and regular communication with clients, Franchisees, and Home Office employees

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