- Serve as the primary point of contact for an assigned portfolio of existing Hyper-Reach customer accounts.
- Own the end-to-end renewal process from tracking expiration to managing signatures.
- Monitor account health and product usage to identify and address churn risk.
- Partner with Support and Product teams to resolve customer issues.
- Identify potential expansion or upsell signals and route them to the growth/sales team.
- Support the handoff process from Sales and Implementation teams.
- Gather and relay customer feedback to inform product and process improvements.
- Track and report on retention metrics for your portfolio.
Customer SuccessSaaSAccount Management+1 more