- Own long-range, annual, and quarterly financial and non-financial goals.
- Manage day-to-day operations, including sales performance, forecasting, R&D capacity, and customer support.
- Drive revenue growth and implement sales operations infrastructure.
- Execute long-term customer success programs and monitor satisfaction metrics.
- Ensure clear product roadmaps are followed to meet market needs.
- Monitor professional services projects for billable utilization and profitability.
- Drive P&L, ROI, EBITDA, and ARR performance for the business unit.
- Oversee post-acquisition integration and participate in M&A initiatives.
SalesforceCustomer Success