Apply๐ United States of America, Guatemala, EL Salvador, Honduras, Nicaragua, Panama
- High School Diploma required.
- 1+ Years of relevant work experience.
- Proficient in English (level B2 or higher) required.
- Full knowledge of assigned product / service line.
- Gaining understanding of organization's entire product / service line.
- Build and maintain relationships with customers, ensuring their satisfaction and addressing any concerns or issues.
- Provide excellent customer service and support, serving as a primary point of contact for customer consultations.
- Collaborate with vendors to develop and execute strategic initiatives that drive business growth.
- Support partner enablement activities, including conducting vendor training as an SME, and providing guidance on product and program knowledge.
- Track and manage the vendor pipeline, including identifying and qualifying leads, and moving opportunities through the sales cycle.
- Coordinate with internal teams to ensure timely follow-up and accurate reporting on vendor-related activities.
- Develop in-depth knowledge of vendor products, programs, and industry trends.
- Act as a subject matter expert (SME) on vendor offerings, providing guidance and support to the sales organization.
- Analyze data and metrics to identify areas for improvement and implement strategies to drive results.
- Use creative problem solving as well as providing technical knowledge to effectively configure, price, quote and process requests for specific hardware, software, service.
- Provide education and technical guidance for product alternatives, cross-reference assistance, and support to the customer.
- Actively participate in the sales team customer account planning and review process.
- Conduct customer consultations and provide vendor training as a subject-matter expert
- May attend industry specific business training from vendors.
- Performs other additional duties as assigned.
Business DevelopmentCommunication SkillsCustomer serviceRelationship buildingFluency in EnglishSales experienceStakeholder managementLead Generation
Posted 3 days ago
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