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Fairmarkit

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👥 101-250💰 $38.0m Series B on 2023-07-19Developer PlatformCRMSaaSMarketingInformation TechnologySoftware
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🏢 Interface AI

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🔥 Sr Enterprise Customer Success Manager (EMEA)
Posted 2024-11-09

📍 UK or Ireland

🔍 B2B tech

  • 5+ years of enterprise customer success experience.
  • Proven track record of carrying a quota in prior roles.
  • Experience in enterprise procurement with understanding of P2P solutions.
  • Strong executive presence with the ability to engage senior leaders.
  • Proven background in driving projects to completion, Agile/Scrum experience preferred.
  • Excellent communication skills in various formats.
  • Strong data analysis and reporting skills with analytic platforms knowledge.
  • Ability to work independently and collaborate across functions.
  • Experience in forecasting, negotiating, and closing renewals and add-ons.

  • Develop and maintain strong relationships within the customer organization.
  • Deliver and execute customer success plans defining key outcomes.
  • Execute the defined Customer Journey playbook for customer retention and growth.
  • Drive customer adoption through training and change management practices.
  • Identify opportunities to add value based on understanding of customer goals.
  • Monitor adoption rates and align use cases with business objectives.
  • Maintain strong customer retention and growth aligned with corporate goals.

AgileData AnalysisOracleSAPSCRUMData analysisPresentation skillsWritten communication

Posted 2024-11-09
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🔥 VP of Product
Posted 2024-09-09

📍 US

🔍 B2B technology, procurement

  • 7+ years of experience in Product Management or a related space, with some experience working with enterprise customers.
  • Strong business acumen to align product strategy with business goals.
  • Experience in product analytics, A/B testing, and hypothesis generation.
  • Experience managing a team of product managers and designers.
  • Ability to keep teams focused on core business objectives.
  • Strong communication skills to simplify complex concepts.
  • Experience in a fast-paced startup environment.
  • Fluency in Product GTM strategies.

  • Take mission, vision, team, and customer feedback to be fully responsible for the product strategy.
  • Collaborate efficiently with cross-functional teams (Sales, CS, Marketing) to drive product revenue and adoption.
  • Oversee a team of 6 to guide them towards effective product roadmaps.
  • Drive and iterate on a long-term vision for Fairmarkit’s product future.
  • Assist in inspiring and sharing the product with prospects and customers.
  • Operate with humility and a growth mindset.

LeadershipArtificial IntelligenceData AnalysisPeople ManagementProduct ManagementC (Programming language)Cross-functional Team LeadershipStrategyData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-09-09
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