- Provide exceptional customer service via phone, SMS, and email.
- Respond to new patient inquiries and guide them through the consultation and scheduling process.
- Communicate professionally and compassionately in both English and Spanish.
- Follow established call flows while maintaining authentic and engaging conversations.
- Schedule consultations and appointments accurately.
- Collect and verify patient intake information.
- Accurately document all patient interactions and outcomes.
- Maintain detailed notes within company systems.
Customer serviceData entryCRM