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Implementation Specialist

Posted 10 days agoViewed

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💎 Seniority level: Junior, 2+ years

📍 Location: United States, Mexico, Philippines, US business working hours

🏢 Company: Hireframe👥 101-250Management ConsultingConsultingSalesProfessional Services

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: SQLData AnalysisCommunication SkillsProblem SolvingRESTful APIsTroubleshootingJSONTechnical supportCustomer SuccessSaaS

Requirements:
  • 2+ years of experience in a customer-facing technical role such as Implementation Specialist, Technical Account Manager, or similar.
  • Excellent verbal and written communication in English is required.
  • Proven problem-solving skills with a proactive and detail-oriented approach.
  • Experience working remotely and effectively collaborating across teams and time zones.
  • Ability to work independently and manage multiple tasks in a dynamic environment.
  • Comfortable closely shadowing an Implementation Manager and integrating into their workflow.
Responsibilities:
  • Serve as a primary point of contact for customer implementations, ensuring seamless onboarding and technical configuration.
  • Participate in customer scoping calls to understand integration and implementation requirements.
  • Act as a liaison between customers and internal teams including Sales, Engineering, and Customer Success.
  • Explain technical components of AI-driven solutions to non-technical stakeholders with clarity and confidence.
  • Support the Implementation Manager by troubleshooting data-related issues and driving resolutions forward.
  • Assist in refining and optimizing onboarding processes for improved customer experience.
  • Manage alignment across stakeholders on implementation timelines, goals, and deliverables.
  • Provide proactive support to customers throughout the onboarding lifecycle, escalating issues when necessary.
  • Maintain a structured and adaptable workflow in a fast-paced, remote-first environment.
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