- Hire, onboard, coach, and develop Billing Consultants; set expectations and manage performance.
- Partner with the Implementation team on methodology, staffing, capacity planning, quality standards, and outcomes.
- Lead or support complex implementations, including journal entry configuration, reporting requirements, and reconciliation.
- Own the operational strategy for payment processing and partner with Product, Engineering, and the payment processing partner on the payments roadmap.
- Oversee accounting integrations, including data flows, configuration requirements, and downstream financial reporting impacts.
- Advise customers and serve as an escalation point for Finance, Accounting, and Operations leaders.
- Manage billing escalations and incidents affecting revenue accuracy, financial reporting, or customer trust.
- Define, track, and report Billing & Payments performance metrics to leadership.
- Partner with Sales on discovery, scoping, implementation packaging, fit criteria, and demos.
- Turn implementation experience into product requirements and business cases; maintain implementation playbooks, templates, tooling, and documentation.
Project ManagementAccountingQuickBooks