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ECP

ECP is a forward-thinking company focused on leveraging innovative technologies to enhance customer success and operational efficiency. With multiple job openings in various domains, ECP aims to build a strong team dedicated to delivering exceptional service and solutions.

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👥 101-250💰 $40.0m Series A on 2023-11-27CRME-CommerceMedicalWellnessHealth Care
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🏢 AltScore

Jobs at this company:

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🔥 Sales Development Representative
Posted 2024-10-15

📍 Milwaukee, Wisconsin, United States; Chicago, Illinois, United States; Madison, Wisconsin, United States

🔍 Software; SaaS; Senior Living

  • Prior sales experience is preferred.
  • Bachelor's degree preferred.
  • Enthusiasm for software sales and building relationships.
  • Eagerness to make targeted outbound calls as part of the prospecting process.
  • Passion for working in a fast-paced, high-growth company environment.
  • Desire to learn, be coached, and succeed in software sales.
  • Ability to write succinct, but thoughtful emails.
  • High level of organization and self-motivation.
  • Ability to travel at least 1-2 times per quarter, on average, for tradeshows and events.

  • Uncover potential leads by calling, emailing, and writing to Assisted Living Communities and Long-Term Care pharmacies across the country.
  • Partner with an experienced team member to qualify leads based on specific criteria.
  • Become an expert on our software to help lead demos and presentations.
  • Represent the company at industry trade shows, as needed.
  • Work closely with senior members of the sales team to help discover new areas of opportunity (primary target audience will be mid-market to enterprise level accounts).
  • Track and forecast all activities via HubSpot CRM.

Business DevelopmentBusiness developmentCommunication SkillsCollaboration

Posted 2024-10-15
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🔥 Enterprise Customer Success Manager
Posted 2024-10-05

📍 United States

🔍 SaaS, Healthcare

  • Bachelor’s degree required.
  • Strong empathy for customers and passion for revenue and growth.
  • Experience working in fast-paced growth environments.
  • Proven success in client growth, retention, and satisfaction.
  • Effective at leading and facilitating executive meetings and managing client expectations.
  • Excellent storyteller using data and best practices, as well as an attentive listener.
  • Solution-oriented attitude, strong attention to detail, resourceful, and a strong ability to multitask.
  • Superior internal/external customer service and strong collaboration skills.
  • Early adopter of tools to streamline workflows.
  • CRM experience (HubSpot preferred).
  • Ability to travel as needed to be on-site with key customers or attend important industry events.
  • Enthusiasm for healthcare, especially senior healthcare or healthcare for those with intellectual and developmental disabilities.

  • Own the ongoing client relationship for our top ECP customers. Embed yourself in their organization and operations as a trusted thought partner.
  • Partner with internal teams to ensure world-class experiences for our customers throughout their lifecycle.
  • Responsible for proactive communication and ownership of the commercial relationship with our enterprise and upper mid-market customers (including renewals, pricing and licensing changes).
  • Own the client experience post-implementation, focusing on client growth, satisfaction, retention, and expansion opportunities.
  • Monitor account health across a book of accounts, and lead project management opportunities that contribute to client adoption, utilization, and growth.
  • Hold QBRs with key stakeholders that measure value delivery to prevent churn and secure expansion and renewals.
  • Be a product expert, able to understand what our product can and can’t do, and why, and help customers use our product to solve pain points.
  • Establish yourself as a trusted advisor to foster long-term partnerships with key customer stakeholders and in the market. Attending and presenting at key industry events (ex. Conferences) is expected.
  • Ensure that all customers derive maximum value from their investment with ECP, leveraging success plans to demonstrate ROI.
  • Strategically guide clients on how our tools and partnership can impact their business to secure their top initiatives.
  • Increase company revenue through identifying and developing opportunities to upsell customers.
  • Work to achieve optimal customer health and log all relevant data points to assist in reporting and forecasting.
  • Garner customer feedback and internally communicate strategic themes and requests to product, marketing, and other teams.
  • Be an exceptional communicator not only towards the customer, but internally too, to appropriately manage customer concerns.
  • Ability to learn new technologies and communicate those concepts to customers of varying degrees of technical expertise.
  • Partner with customers to develop new case studies and other sales and marketing resources.

LeadershipProject ManagementBusiness DevelopmentCross-functional Team LeadershipBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-05
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