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ECP

ECP is a forward-thinking company focused on leveraging innovative technologies to enhance customer success and operational efficiency. With multiple job openings in various domains, ECP aims to build a strong team dedicated to delivering exceptional service and solutions.

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Jobs at this company:

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🔥 Product Manager (Remote)
Posted 18 days ago

📍 United States

🔍 SaaS

  • 2+ years of product management experience at a SaaS company
  • A relevant degree or background (e.g., business, design, engineering, a leadership role in health/long-term care)
  • Strategic and critical thinker
  • Customer-centric mindset with the capability of translating that into the product development process
  • Strong project management skills & attention to detail
  • Excellent verbal and written communication skills
  • Oversee the continued development of existing products
  • Own the success of assigned projects and products (e.g., solve customer pain points and meet business objectives)
  • Be an expert on the product, customer, business, market, and industry
  • Analyze data and metrics to make informed product decisions
  • Collaborate with product team (product, engineering, design, marketing) to execute product planning, customer discovery, product discovery, product development and product launch
  • Act as an Agile Product Owner (communicate product vision, prioritize product backlog, write product requirements, participate in daily stand-ups, sprint planning and retrospectives)

Project ManagementAgileData AnalysisProduct ManagementCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsCommunication SkillsAnalytical SkillsRESTful APIsData visualizationStrategic thinkingSaaS

Posted 18 days ago
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🔥 Software QA Lead (Remote)
Posted 21 days ago

📍 United States

🔍 SaaS

  • 5+ years of experience in software testing and quality assurance
  • 2+ years experience leading a QA team
  • Developed and implemented CI/CD testing in multiple projects
  • Extensive knowledge of manual testing methodologies
  • Extensive use of automation testing tools (e.g. Selenium, Playwright)
  • Experience in writing clear, concise, and comprehensive test plans and test cases
  • Hands-on experience with both white box and black box testing
  • Experience working in an Agile/Scrum development process
  • Experience with performance and/or security testing is a plus
  • Experience mentoring or training team members required
  • Lead the QA team on quality metrics and testing strategies for assigned projects, explaining each team member’s role and overseeing their work
  • Understand customer needs and requirements to develop effective quality control processes
  • Devise and review specifications for products or processes
  • Create detailed, comprehensive, and well-structured test plans and test cases
  • Design, develop, and execute automated tests using Selenium, Playwright, and other testing tools
  • Define testing standards and strategies, establish formal QA processes, and establish and track metrics
  • Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
  • Identify, record, and document bugs in Jira and Xray
  • Collaborate with development and product teams to ensure timely releases of quality software
  • Manage development triage process for product bugs entered by the support team
  • Monitor debugging process results
  • Investigate the causes of non-conforming software and train users to implement solutions
  • Stay up-to-date with new testing tools and test strategies, including suggesting tools for improving and upgrading automation capability
  • Ensure the team is following compliance and security best practices, specifically, adhering to HIPAA regulations

LeadershipAgileJMeterQA AutomationSCRUMJiraCross-functional Team LeadershipAPI testingManual testingRegression testingTestRailSeleniumCI/CDRESTful APIsMentoringComplianceQuality AssuranceTeam managementDebugging

Posted 21 days ago
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🔥 Lead Software Engineer (Remote)
Posted 23 days ago

📍 United States

🧭 Full-Time

🔍 Software Development

  • 4+ years software development experience
  • Proficiency with full-stack front-end and back-end frameworks and languages
  • 4+ years of experience with ReactJS and NodeJS
  • 2+ years of experience with SQL (MSSQL, PostgreSQL)
  • 2+ years of experience designing and architecting scalable applications
  • Develop applications using NextJS, ReactJS, NodeJS, and PostgreSQL
  • Design and architect new applications using cutting edge technology
  • Work collaboratively in a team
  • Conduct weekly 1:1s with engineers, help to define and set goals, mentor and coach for performance

AWSBackend DevelopmentLeadershipNode.jsPostgreSQLSoftware DevelopmentSQLAgileDesign PatternsExpress.jsFrontend DevelopmentFull Stack DevelopmentReact.jsSCRUMSoftware ArchitectureREST APINext.jsCI/CDProblem SolvingMentoringTroubleshootingJSONTeam management

Posted 23 days ago
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🔥 Customer Success Manager
Posted 27 days ago

📍 United States

🔍 SaaS

  • Bachelor's degree required
  • Experience with SaaS products or technology in a customer-facing role or marketing role
  • Strong empathy for customers and passion for revenue and growth
  • Experience working in fast-paced growth environments
  • Proven success in client growth, retention, and satisfaction, and effectiveness at leading and facilitating executive meetings and managing client expectations
  • Excellent storyteller using data and best practices, as well as an attentive listener
  • Solution-oriented attitude, attention to detail, resourcefulness, and a strong ability to multitask
  • Superior internal/external customer service and strong collaboration skills
  • Early adopter of tools to streamline workflows
  • CRM experience (HubSpot preferred)
  • Ability to craft written and visual materials in alignment with company brand guidelines and tone
  • Proven problem-solving abilities and a solutions-oriented mindset
  • Enthusiasm for healthcare, especially senior healthcare or healthcare for those with intellectual and developmental disabilities
  • Partner with internal teams to ensure world-class experiences for our customers throughout their lifecycle
  • Own the client experience post-implementation, focusing on client growth, satisfaction, retention, and expansion opportunities
  • Hold QBRs with key stakeholders, prevent churn and improve on renewals
  • Serve as a product expert, guiding customers on best practices and helping them leverage ECP features to overcome challenges
  • Establish yourself as a trusted advisor to foster long-term partnerships, and work with secure stakeholders
  • Ensure that all customers derive maximum value from their investment with ECP, leveraging success plans to demonstrate ROI
  • Strategically guide clients on how our tools and partnership can impact their business to secure their top initiatives
  • Monitor account health across a book of accounts, and lead project management opportunities that contribute to client adoption, utilization, and growth.
  • Take client satisfaction to the next level by acting as your clients' internal advocate
  • Garner customer feedback and internally communicate strategic themes and requests to product, marketing, and other teams
  • Be an exceptional communicator not only towards the customer, but internally too, to appropriately manage customer concerns
  • Work with the product team to provide customer feedback to improve our product
  • Work with customers to develop new case studies and other sales and marketing resources
  • Maintain and improve customer success tools, processes, and workflows to drive operational efficiency and effectiveness

Project ManagementCommunication SkillsCustomer serviceRESTful APIsWritten communicationAccount ManagementActive listeningClient relationship managementRelationship managementSales experienceStakeholder managementCRMCustomer SuccessSaaS

Posted 27 days ago
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🔥 Software Implementation Specialist
Posted about 2 months ago

📍 United States

🧭 Full-Time

🔍 Software as a Service (SaaS)

  • Bachelor's degree
  • 2+ years of customer facing experience
  • 1+ years implementing SaaS software
  • Experience with project management software
  • Experience with ECP or assisted living software is a bonus
  • Lead project management, system setup, and user training
  • Handle and resolve issues as they arise
  • Proactively identify and address potential churn risks
  • Drive rapid and successful system adoption
  • Maintain accurate and up-to-date customer records in the CRM
  • Generate product & service reports
  • Collaborate with team members to achieve collective goals
  • Serve as an advocate for customers' needs

Project ManagementProject CoordinationRESTful APIsAccount ManagementTrainingCRMCustomer supportCustomer SuccessSaaS

Posted about 2 months ago
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🔥 Revenue Operations & Analytics Manager
Posted 2 months ago

📍 United States

🔍 SaaS

  • Bachelor's degree in STEM, business, marketing, or a related field.
  • Excellent analytical and problem-solving skills.
  • Experience in data analysis and financial modeling.
  • Proficiency with data analysis tools like Excel, SQL, and Python.
  • Experience with CRM platforms, preferably HubSpot, and revenue operations.
  • Strong project management skills and ability to prioritize tasks.
  • Strong communication and collaboration abilities.
  • Understanding of SaaS metrics and business models.
  • Capability to translate complex data into actionable insights.
  • Experience with system integrations and automation tools.
  • Own and understand revenue and customer data tracking.
  • Design solutions within HubSpot to address business problems.
  • Develop revenue analytics from outreach to closed deals.
  • Partner with leadership to measure and report key business metrics.
  • Build financial models for pricing strategies.
  • Identify growth opportunities through in-depth analysis.
  • Collaborate with various departments to optimize processes.

PythonSQLBusiness IntelligenceData AnalysisData visualizationCRMFinancial analysisData modeling

Posted 2 months ago
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🔥 ColdFusion Engineer (Remote)
Posted 2 months ago

📍 United States

🔍 SaaS solution for senior living communities

  • Bachelor’s Degree in Computer Science or related field.
  • 4+ years of software development experience.
  • Ability to troubleshoot and solve technical problems autonomously.
  • Proficiency with full-stack front-end and back-end frameworks and languages.
  • 2+ years of experience with Adobe ColdFusion.
  • 2+ years of experience with SQL (MSSQL, PostgreSQL).
  • 2+ years of experience designing and architecting scalable applications.
  • Passion for writing great code.
  • Experience with design patterns and object-oriented development.
  • Experience working in an agile development process.
  • Fluent in English.
  • Develop applications using Adobe ColdFusion.
  • Work with and learn technologies including ReactJS, NodeJS, and PostgreSQL.
  • Contribute to the code base hosted on AWS.
  • Stay updated on technical best practices.
  • Design and architect new applications using cutting-edge technology.
  • Collaborate effectively in a team environment.

AWSPostgreSQLSoftware DevelopmentSQLAgileDesign PatternsFull Stack Development

Posted 2 months ago
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