ECP

ECP is a forward-thinking company focused on leveraging innovative technologies to enhance customer success and operational efficiency. With multiple job openings in various domains, ECP aims to build a strong team dedicated to delivering exceptional service and solutions.

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Jobs at this company:

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🔥 Enterprise Customer Success Manager

Posted 16 days ago

📍 United States

🔍 Healthcare

🔧 Requirements

Bachelor’s degree required
Strong empathy for customers and passion for revenue and growth
Experience working in fast-paced growth environments
Proven success in client growth, retention, and satisfaction
Effective at leading and facilitating executive meetings and managing client expectations
Excellent storyteller using data and best practices, as well as an attentive listener
Solution-oriented attitude, strong attention to detail, resourceful, and a strong ability to multitask
Superior internal/external customer service and strong collaboration skills
Early adopter of tools to streamline workflows
CRM experience (HubSpot preferred)
Ability to travel as needed to be on-site with key customers or attend important industry events
Enthusiasm for healthcare, especially senior healthcare or healthcare for those with intellectual and developmental disabilities

💡 Responsibilities

Own the ongoing client relationship for our top ECP customers. Embed yourself in their organization and operations as a trusted thought partner
Partner with internal teams to ensure world-class experiences for our customers throughout their lifecycle
Responsible for proactive communication and ownership of the commercial relationship with our enterprise and upper mid-market customers (including renewals, pricing and licensing changes)
Own the client experience post-implementation, focusing on client growth, satisfaction, retention, and expansion opportunities
Monitor account health across a book of accounts, and lead project management opportunities that contribute to client adoption, utilization, and growth
Hold QBRs with key stakeholders that measure value delivery to prevent churn and secure expansion and renewals
Be a product expert, able to understand what our product can and can’t do, and why, and be able to help customers use our product to solve pain points
Establish yourself as a trusted advisor to foster long-term partnerships with key customer stakeholders and in the market. Attending and presenting at key industry events (ex. Conferences) is expected as part of this role.
Ensure that all customers derive maximum value from their investment with ECP, leveraging success plans to demonstrate ROI
Strategically guide clients on how our tools and partnership can impact their business to secure their top initiatives
Increase company revenue through identifying and developing opportunities to upsell customers
Work to achieve optimal customer health and log all relevant data points to assist in reporting and forecasting
Garner customer feedback and internally communicate strategic themes and requests to product, marketing, and other teams
Be an exceptional communicator not only towards the customer, but internally too, to appropriately manage customer concerns
Ability to learn new technologies and communicate those concepts to customers of varying degrees of technical expertise
Partner with customers to develop new case studies and other sales and marketing resources

Project ManagementExcellent communication skillsAccount ManagementClient relationship managementCross-functional collaborationSales experienceStakeholder managementCRMCustomer SuccessSaaS

Posted 16 days ago

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🔥 Senior Software Engineer (Remote) - React, Node

Posted 16 days ago

📍 United States

🔍 SaaS (Senior Living)

🔧 Requirements

Bachelor’s Degree in Computer Science or related field
4+ years software development experience
Ability to troubleshoot and solve technical problems autonomously
Proficiency with full-stack front-end and back-end frameworks and languages
2+ years of experience with ReactJS
2+ years of experience with NodeJS
2+ years of experience with SQL (MSSQL, PostgreSQL)
2+ years of experience designing and architecting scalable applications
Passion and excitement for writing great code that actually helps people
Experience developing in accordance with common applicable design patterns and object-oriented development
Experience working in an agile development process
Fluent English, grammatical skills

💡 Responsibilities

Develop applications using ReactJS, NodeJS, and PostgreSQL
Contribute to code base hosted on AWS
Stay intellectually curious and up to date on technical best practices
Design and architect new applications using cutting edge technology
Work collaboratively in a team. Perform as a productive teammate with your fellow developers and others involved in the development process. Communicate frequently and openly, help those around you to deliver more effectively, and embrace team standards for communication, code management, and development process.
Develop an understanding of our overall product and platform. Understand how the work you contribute will fit into our overall development pipeline, and how the functionality you build will benefit our customers, their constituents, and our company

AWSBackend DevelopmentNode.jsPostgreSQLSoftware DevelopmentSQLAgileDesign PatternsFrontend DevelopmentFull Stack DevelopmentGitReact.jsSoftware ArchitectureCI/CDRESTful APIsJSONDebugging

Posted 16 days ago

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🔥 UX Architect

Posted about 1 month ago

📍 United States

🔍 SaaS Software

🔧 Requirements

Proven work experience as a UX Architect or similar role
Knowledgeable about HTML, CSS, and JS
Portfolio of design projects
Familiarity with interaction design and information architecture
Up-to-date knowledge of design software such as Figma, Sketch, Adobe Illustrator, Photoshop, etc.
Team spirit; strong communication skills to collaborate with various stakeholders
Good time-management skills
Experience working in an Agile/Scrum development process

💡 Responsibilities

Collaborate with product and engineering to define and implement innovative solutions for the product direction and experience
Gather and evaluate user requirements in collaboration with product managers
Conduct user research and interviews, gaining a deep understanding of users and their workflows
Find creative ways to solve UX problems (e.g. usability, findability)
Conduct concept and usability testing and gather user feedback
Create sitemaps, user journeys, wireframes, and low-fidelity prototypes
Develop the information architecture of products and features, including organizing content and features to ensure users can easily navigate and find what they’re looking for
Prepare and present ideas and prototypes to internal teams and key stakeholders
Collaborate with product designers and engineering to ensure successful implementation of findings in final designs and application
Keep abreast with competitors and industry trends
Establish and promote UX guidelines, best practices and standards
Champion user-centered design principles throughout the product life cycle to ensure user needs remain central to every decision

Adobe IllustratorAdobe PhotoshopAgileFigmaHTMLCSSJavascriptSCRUMUser Experience DesignSketchPrototypingSaaS

Posted about 1 month ago

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🔥 Product Manager (Remote)

Posted 3 months ago

📍 United States

🔍 SaaS

🔧 Requirements

2+ years of product management experience at a SaaS company
Strategic and critical thinker
Customer-centric mindset with the capability of translating that into the product development process
Strong project management skills & attention to detail
Excellent verbal and written communication skills

💡 Responsibilities

Oversee the continued development of existing products
Own the success of assigned projects and products (e.g., solve customer pain points and meet business objectives)
Be an expert on the product, customer, business, market, and industry
Analyze data and metrics to make informed product decisions
Collaborate with product team (product, engineering, design, marketing) to execute product planning, customer discovery, product discovery, product development and product launch
Act as an Agile Product Owner (communicate product vision, prioritize product backlog, write product requirements, participate in daily stand-ups, sprint planning and retrospectives)

Project ManagementAgileData AnalysisProduct ManagementCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsCommunication SkillsAnalytical SkillsRESTful APIsData visualizationStrategic thinkingSaaS

Posted 3 months ago

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🔥 Lead Software Engineer (Remote)

Posted 3 months ago

📍 United States

🧭 Full-Time

🔍 Software Development

🔧 Requirements

4+ years software development experience
Proficiency with full-stack front-end and back-end frameworks and languages
4+ years of experience with ReactJS and NodeJS
2+ years of experience with SQL (MSSQL, PostgreSQL)
2+ years of experience designing and architecting scalable applications

💡 Responsibilities

Develop applications using NextJS, ReactJS, NodeJS, and PostgreSQL
Design and architect new applications using cutting edge technology
Work collaboratively in a team
Conduct weekly 1:1s with engineers, help to define and set goals, mentor and coach for performance

AWSBackend DevelopmentLeadershipNode.jsPostgreSQLSoftware DevelopmentSQLAgileDesign PatternsExpress.jsFrontend DevelopmentFull Stack DevelopmentReact.jsSCRUMSoftware ArchitectureREST APINext.jsCI/CDProblem SolvingMentoringTroubleshootingJSONTeam management

Posted 3 months ago

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🔥 Customer Success Manager

Posted 3 months ago

📍 United States

🔍 SaaS, Healthcare

🔧 Requirements

Bachelor's degree required
Experience with SaaS products or technology in a customer-facing role or marketing role
Strong empathy for customers and passion for revenue and growth
Experience working in fast-paced growth environments
Proven success in client growth, retention, and satisfaction, and effectiveness at leading and facilitating executive meetings and managing client expectations
Excellent storyteller using data and best practices, as well as an attentive listener
Solution-oriented attitude, attention to detail, resourcefulness, and a strong ability to multitask
Superior internal/external customer service and strong collaboration skills
Early adopter of tools to streamline workflows
CRM experience (HubSpot preferred)
Ability to craft written and visual materials in alignment with company brand guidelines and tone
Proven problem-solving abilities and a solutions-oriented mindset
Enthusiasm for healthcare, especially senior healthcare or healthcare for those with intellectual and developmental disabilities

💡 Responsibilities

Partner with internal teams to ensure world-class experiences for our customers throughout their lifecycle
Own the client experience post-implementation, focusing on client growth, satisfaction, retention, and expansion opportunities
Hold QBRs with key stakeholders, prevent churn and improve on renewals
Serve as a product expert, guiding customers on best practices and helping them leverage ECP features to overcome challenges
Establish yourself as a trusted advisor to foster long-term partnerships, and work with secure stakeholders
Ensure that all customers derive maximum value from their investment with ECP, leveraging success plans to demonstrate ROI
Strategically guide clients on how our tools and partnership can impact their business to secure their top initiatives
Monitor account health across a book of accounts, and lead project management opportunities that contribute to client adoption, utilization, and growth.
Take client satisfaction to the next level by acting as your clients' internal advocate
Garner customer feedback and internally communicate strategic themes and requests to product, marketing, and other teams
Be an exceptional communicator not only towards the customer, but internally too, to appropriately manage customer concerns
Work with the product team to provide customer feedback to improve our product
Work with customers to develop new case studies and other sales and marketing resources
Maintain and improve customer success tools, processes, and workflows to drive operational efficiency and effectiveness

Project ManagementCommunication SkillsCustomer serviceRESTful APIsWritten communicationAccount ManagementActive listeningClient relationship managementRelationship managementSales experienceStakeholder managementCRMCustomer SuccessSaaS

Posted 3 months ago

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🔥 Software Implementation Specialist

Posted 4 months ago

📍 United States

🧭 Full-Time

🔍 Software as a Service (SaaS)

🔧 Requirements