ECP

ECP is a forward-thinking company focused on leveraging innovative technologies to enhance customer success and operational efficiency. With multiple job openings in various domains, ECP aims to build a strong team dedicated to delivering exceptional service and solutions.

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Jobs at this company:

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🔥 Software Implementation Specialist

Posted 4 days ago

📍 United States, Canada

🧭 Full-Time

🔍 Software Development

🔧 Requirements

Bachelor's degree required
2+ years of customer facing experience
1+ years implementing SAAS software
Experience with project management software
Experience with assisted living software is a bonus

💡 Responsibilities

Lead project management, system setup, and user training
Handle and resolve issues as they arise
Proactively identify and address potential churn risks
Drive rapid and successful system adoption
Maintain accurate customer records in the CRM
Generate product & service reports analyzing customer data
Collaborate with team members and advocate for customers' needs

Posted 4 days ago

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🔥 Pharmacy Support & Implementation Specialist

Posted 14 days ago

📍 United States

🔍 SaaS Software

🔧 Requirements

1+ years of applicable experience in a similar role
Customer service and technical support experience
Experience working in a pharmacy, or assisted living, required
Basic troubleshooting skills
Windows/Microsoft Office knowledge
Strong communication skills (written, over-the-phone, face-to-face)
Computer networking knowledge preferred
Technical writer, skilled with email etiquette
Critical thinker & problem solver

💡 Responsibilities

Provide technical support to ECP pharmacy partners via email & phone
Onboard new pharmacy partners by training, coordinating go-live plans with facilities, and executing data conversations
Execute software interface installations
Schedule, coordinate, and facilitate data pushes and transitions with pharmacy and community partners
Monitor & troubleshoot pharmacy server connections and other interfaces
Troubleshoot client issues & concerns
Help maintain pharmacy-integrated features of ECP
Document technical processes and configurations
Collaborate cross-functionally with Sales, Customer Support, Customer Success, Customer Implementation, Engineering, and Product teams to provide recommendations on process improvements and deliver to the customers’ expectations
Help to develop best practices as the team grows

RESTful APIsNetworkingMS OfficeTroubleshootingData entryComputer skillsTechnical supportSaaS

Posted 14 days ago

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🔥 Sales Account Executive - Southeast Territory

Posted 26 days ago

📍 Delaware, North Carolina, South Carolina, Tennessee, Virginia

🔍 Assisted living industry

🔧 Requirements

Bachelor’s degree.
Excellent presentation skills.
Experience in the assisted living industry is a bonus but not required.
Knowledge of eMAR, EHR, ECP, or CRM software is a plus.
Experience with technology or software sales.
Ability to travel as needed for customer meetings and industry events.

💡 Responsibilities

Qualify new sales leads and create tailored demonstrations of the software.
Emphasize product features that solve customer problems.
Perform outbound outreach to leads and partners in the target market.
Negotiate prices and terms, and prepare sales agreements.
Maintain contact lists and follow up to build lasting customer relationships.

Sales experienceCRMSaaS

Posted 26 days ago

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🔥 Revenue Operations & Analytics Manager

Posted 27 days ago

📍 United States

🔍 SaaS

🔧 Requirements

Bachelor's degree in STEM, business, marketing, or a related field.
Excellent analytical and problem-solving skills.
Experience in data analysis and financial modeling.
Proficiency with data analysis tools like Excel, SQL, and Python.
Experience with CRM platforms, preferably HubSpot, and revenue operations.
Strong project management skills and ability to prioritize tasks.
Strong communication and collaboration abilities.
Understanding of SaaS metrics and business models.
Capability to translate complex data into actionable insights.
Experience with system integrations and automation tools.

💡 Responsibilities

Own and understand revenue and customer data tracking.
Design solutions within HubSpot to address business problems.
Develop revenue analytics from outreach to closed deals.
Partner with leadership to measure and report key business metrics.
Build financial models for pricing strategies.
Identify growth opportunities through in-depth analysis.
Collaborate with various departments to optimize processes.

PythonSQLBusiness IntelligenceData AnalysisData visualizationCRMFinancial analysisData modeling

Posted 27 days ago

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🔥 ColdFusion Engineer (Remote)

Posted about 1 month ago

📍 United States

🔍 SaaS solution for senior living communities

🔧 Requirements

Bachelor’s Degree in Computer Science or related field.
4+ years of software development experience.
Ability to troubleshoot and solve technical problems autonomously.
Proficiency with full-stack front-end and back-end frameworks and languages.
2+ years of experience with Adobe ColdFusion.
2+ years of experience with SQL (MSSQL, PostgreSQL).
2+ years of experience designing and architecting scalable applications.
Passion for writing great code.
Experience with design patterns and object-oriented development.
Experience working in an agile development process.
Fluent in English.

💡 Responsibilities

Develop applications using Adobe ColdFusion.
Work with and learn technologies including ReactJS, NodeJS, and PostgreSQL.
Contribute to the code base hosted on AWS.
Stay updated on technical best practices.
Design and architect new applications using cutting-edge technology.
Collaborate effectively in a team environment.

AWSPostgreSQLSoftware DevelopmentSQLAgileDesign PatternsFull Stack Development

Posted about 1 month ago

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🔥 CRM Admin & Revenue Operations Specialist

Posted about 1 month ago

📍 Milwaukee, Wisconsin, United States; Chicago, Illinois, United States; Madison, Wisconsin, United States

🔍 SaaS

🔧 Requirements

Bachelor's degree in STEM, business, marketing, or a related field.
Excellent analytical and problem-solving skills with data and automation tools.
Strong Microsoft Excel skills.
2+ years of experience as a power user or admin with HubSpot or similar system.
Preferred experience in revenue operations or a related field.
Basic SQL and/or programming experience is preferred.
Strong project management skills and ability to manage multiple tasks.
Strong communication and collaboration skills.
Knowledge of the sales process and company's target audience.
Desire to learn and grow in the revenue operations field.

💡 Responsibilities

Act as HubSpot admin for the organization, supporting workflows, custom properties, and integrations.
Understand business problems and create solutions within HubSpot.
Ensure data quality within HubSpot for informed decision-making.
Develop reporting for business leaders.
Manage revenue operations from lead generation to retention.
Drive revenue through process improvements and go-to-market strategies.
Collaborate across teams to implement improvements and share insights.
Use data analytics to measure performance and track key metrics.
Oversee systems and administration, recommending tools for improvement.
Manage dashboards and build revenue forecasts.

SQLData AnalysisMicrosoft ExcelCRMData management

Posted about 1 month ago

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🔥 Lead Data Analyst/Scientist

Posted 2 months ago

📍 United States

🔍 Healthcare technology / SaaS

🔧 Requirements

Bachelor’s Degree in Computer Science or related field
4+ years software development experience
Strong proficiency in SQL and data analysis tools (e.g., Python, R, SQL)
Experience with AWS Redshift and other AWS data services
Knowledge of statistical analysis and machine learning techniques
Familiarity with healthcare data, particularly in the assisted living space
Understanding of healthcare data standards and regulations (e.g., HIPAA)
Ability to work with large, complex datasets
Strong problem-solving and critical thinking skills
Excellent communication and presentation skills
Experience with data visualization tools (e.g., Tableau, Power BI)
Experience working in an agile development process
Familiar with React and Javascript based charting libraries
Fluent English, grammatical skills
Legally authorized to work in the United States without sponsorship

💡 Responsibilities

Analyze large datasets from various sources, including electronic health records (EHRs) in our SQL databases and data warehouse on AWS Redshift.
Create engaging visualizations and reports to communicate insights to users.
Collaborate with teams to understand their data needs and translate them into actionable insights.
Derive strong correlations between relevant data points to drive operations efficiencies for our users.
Build predictive models and machine learning algorithms to identify trends and patterns in healthcare data.
Craft compelling narratives from data to drive strategic decisions for our users.
Stay up-to-date with the latest advancements in data science and healthcare analytics.

AWSPythonSQLData AnalysisMachine LearningTableauData visualization

Posted 2 months ago

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🔥 Enterprise Customer Success Manager

Posted 5 months ago

📍 United States

🔍 SaaS, Healthcare

🔧 Requirements

Bachelor’s degree required.
Strong empathy for customers and passion for revenue and growth.
Experience working in fast-paced growth environments.
Proven success in client growth, retention, and satisfaction.
Effective at leading and facilitating executive meetings and managing client expectations.
Excellent storyteller using data and best practices, as well as an attentive listener.
Solution-oriented attitude, strong attention to detail, resourceful, and a strong ability to multitask.
Superior internal/external customer service and strong collaboration skills.
Early adopter of tools to streamline workflows.
CRM experience (HubSpot preferred).
Ability to travel as needed to be on-site with key customers or attend important industry events.
Enthusiasm for healthcare, especially senior healthcare or healthcare for those with intellectual and developmental disabilities.

💡 Responsibilities

Own the ongoing client relationship for our top ECP customers. Embed yourself in their organization and operations as a trusted thought partner.
Partner with internal teams to ensure world-class experiences for our customers throughout their lifecycle.
Responsible for proactive communication and ownership of the commercial relationship with our enterprise and upper mid-market customers (including renewals, pricing and licensing changes).
Own the client experience post-implementation, focusing on client growth, satisfaction, retention, and expansion opportunities.
Monitor account health across a book of accounts, and lead project management opportunities that contribute to client adoption, utilization, and growth.
Hold QBRs with key stakeholders that measure value delivery to prevent churn and secure expansion and renewals.
Be a product expert, able to understand what our product can and can’t do, and why, and help customers use our product to solve pain points.
Establish yourself as a trusted advisor to foster long-term partnerships with key customer stakeholders and in the market. Attending and presenting at key industry events (ex. Conferences) is expected.
Ensure that all customers derive maximum value from their investment with ECP, leveraging success plans to demonstrate ROI.
Strategically guide clients on how our tools and partnership can impact their business to secure their top initiatives.
Increase company revenue through identifying and developing opportunities to upsell customers.
Work to achieve optimal customer health and log all relevant data points to assist in reporting and forecasting.
Garner customer feedback and internally communicate strategic themes and requests to product, marketing, and other teams.
Be an exceptional communicator not only towards the customer, but internally too, to appropriately manage customer concerns.
Ability to learn new technologies and communicate those concepts to customers of varying degrees of technical expertise.
Partner with customers to develop new case studies and other sales and marketing resources.

LeadershipProject ManagementBusiness DevelopmentCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationCRM

Posted 5 months ago

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