Software Implementation Specialist

Posted about 2 months agoViewed

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💎 Seniority level: Junior, 2+ years

📍 Location: United States

🔍 Industry: Software as a Service (SaaS)

🏢 Company: ECP

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Project ManagementProject CoordinationRESTful APIsAccount ManagementTrainingCRMCustomer supportCustomer SuccessSaaS

Requirements:

Bachelor's degree
2+ years of customer facing experience
1+ years implementing SaaS software
Experience with project management software
Experience with ECP or assisted living software is a bonus

Responsibilities:

Lead project management, system setup, and user training
Handle and resolve issues as they arise
Proactively identify and address potential churn risks
Drive rapid and successful system adoption
Maintain accurate and up-to-date customer records in the CRM
Generate product & service reports
Collaborate with team members to achieve collective goals
Serve as an advocate for customers' needs