Customer Success Manager

Posted 3 days agoViewed

📍 Location: United States

🔍 Industry: SaaS, Healthcare

🏢 Company: ECP

🪄 Skills: Project ManagementCommunication SkillsCustomer serviceRESTful APIsWritten communicationAccount ManagementActive listeningClient relationship managementRelationship managementSales experienceStakeholder managementCRMCustomer SuccessSaaS

Requirements:

Bachelor's degree required
Experience with SaaS products or technology in a customer-facing role or marketing role
Strong empathy for customers and passion for revenue and growth
Experience working in fast-paced growth environments
Proven success in client growth, retention, and satisfaction, and effectiveness at leading and facilitating executive meetings and managing client expectations
Excellent storyteller using data and best practices, as well as an attentive listener
Solution-oriented attitude, attention to detail, resourcefulness, and a strong ability to multitask
Superior internal/external customer service and strong collaboration skills
Early adopter of tools to streamline workflows
CRM experience (HubSpot preferred)
Ability to craft written and visual materials in alignment with company brand guidelines and tone
Proven problem-solving abilities and a solutions-oriented mindset
Enthusiasm for healthcare, especially senior healthcare or healthcare for those with intellectual and developmental disabilities

Responsibilities:

Partner with internal teams to ensure world-class experiences for our customers throughout their lifecycle
Own the client experience post-implementation, focusing on client growth, satisfaction, retention, and expansion opportunities
Hold QBRs with key stakeholders, prevent churn and improve on renewals
Serve as a product expert, guiding customers on best practices and helping them leverage ECP features to overcome challenges
Establish yourself as a trusted advisor to foster long-term partnerships, and work with secure stakeholders
Ensure that all customers derive maximum value from their investment with ECP, leveraging success plans to demonstrate ROI
Strategically guide clients on how our tools and partnership can impact their business to secure their top initiatives
Monitor account health across a book of accounts, and lead project management opportunities that contribute to client adoption, utilization, and growth.
Take client satisfaction to the next level by acting as your clients' internal advocate
Garner customer feedback and internally communicate strategic themes and requests to product, marketing, and other teams
Be an exceptional communicator not only towards the customer, but internally too, to appropriately manage customer concerns
Work with the product team to provide customer feedback to improve our product
Work with customers to develop new case studies and other sales and marketing resources
Maintain and improve customer success tools, processes, and workflows to drive operational efficiency and effectiveness

Apply

Related Jobs

Apply

🔥 Customer Success Manager - Remote/US Based

Posted 1 day ago

📍 United States

🧭 Full-Time

🔍 Legal compliance

🏢 Company: SingleFile

🔧 Requirements

3-5 years in Customer Success.
A strong work ethic and exceptional organizational skills and willingness to learn
Ability to work under pressure in a deadline-driven, team-oriented environment
Proven ability to provide direct, proactive, and prompt response to customer issues, resolutions, and process cancellations when appropriate.
Ability to work collaboratively within a remote team-oriented environment.
Strong organizational and time management skills to efficiently handle multiple

💡 Responsibilities

Own a book of 300-500 accounts where you are responsible for the overall net retention.
Promote the value of the product and service via the customer journey
Upsell services and products with the brand image
Assist in creating training courses and educational materials
Assist with customer escalations and work alongside the team to provide resolutions for your customers.
Collaborate closely with the sales team, marketing, and other departments to align strategies and optimize the customer's experience.
Stay up-to-date with industry trends, product knowledge, and sales techniques to improve performance and stay ahead of competitors.

Communication SkillsCustomer serviceRESTful APIsOrganizational skillsWritten communicationProblem-solving skillsAccount ManagementNegotiation skillsTrainingClient relationship managementCross-functional collaborationRelationship managementSales experienceCRMCustomer supportCustomer SuccessSaaS

Posted 1 day ago

Apply

🔥 Customer Success Manager

Posted 1 day ago

📍 Any country where Coursera has a legal entity

🔍 Ed-Tech

🏢 Company: Coursera👥 1001-5000💰 $1,000,000 about 4 years ago🫂 Last layoff 4 months agoInternet Education EdTech E-Learning

🔧 Requirements

3+ years of account management/sales/customer success experience
Experience in driving customer retention results, customer health metrics and driving value
Experience increasing utilization metrics within assigned accounts
Fluency in Spanish

💡 Responsibilities

Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements.
Help customers drive high utilization of the Coursera platform by conducting regular cadence meetings with admins, sharing best practices, and executing a turn-around plan when customer- usage is low.
Ensure customers see value from Coursera via executive business reviews, exec sponsor meetings and ROI articulation.
Share accountability with the Sales team for ensuring customer retention and expansion
Serve as the primary “voice of customer” and point of escalation when customer issues arise, working in partnership with Support and Implementation to troubleshoot, and ensure quick resolution.

Business AnalysisBusiness IntelligenceCommunication SkillsAnalytical SkillsCustomer serviceRESTful APIsAccount ManagementCross-functional collaborationRelationship managementSales experienceData visualizationStrategic thinkingCustomer supportCustomer SuccessSaaS

Posted 1 day ago

Apply

🔥 Customer Success Manager - West

Posted 2 days ago

📍 United States

🧭 Full-Time

🔍 B2B SaaS

🏢 Company: Time Doctor👥 101-250 SaaS Enterprise Software Task Management Software

🔧 Requirements

Proven experience (5+ years) in a customer-facing role within a B2B SaaS company, with a focus on managing mid market and/or enterprise-level clients.
Strong understanding of customer success principles, methodologies, and best practices.
Excellent communication, presentation, and interpersonal skills. Ability to engage and influence stakeholders at all levels.
Excellent negotiation and problem-solving abilities.
Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
Proficiency with saas tools like HubSpot, ChartMogul, Asana, and Jira.
Ability to operate autonomously and drive results in a remote environment.
Ability to travel within region (20%)

💡 Responsibilities

Serve as the primary point of contact and advocate for mid-market and enterprise clients (100+ users). Build strong, long-term executive relationships, develop proactive success plans and maintain consistent, effective engagement activities (EBRs, projects, etc) to ensure maximum value, retention and growth.
Collaborate with clients to understand their specific business objectives and tailor success plans to deliver increasing, long term value that is effectively communicated to customer stakeholders.
Drive efforts to increase Net Monthly Recurring Revenue (MRR) by identifying opportunities for account expansion, optimizing client renewals, mitigating churn and securing upsell opportunities for our sales teams. Proactively engage with clients to ensure they realize maximum value from Time Doctor’s offerings, leading to increased spend and long-term growth.
Develop a deep understanding of Time Doctor's products to deliver training programs and best practices tailored to the needs of clients. Coordinate internal resources to ensure consistency and excellence in service delivery.
Act as a liaison between the client and other cross-functional teams (Sales, Solutions, Product, Support, etc.). Champion client needs and feedback internally to drive continuous improvement and product enhancements.
Contribute to strategic initiatives aimed at expanding Time Doctor’s footprint and market share in your book of business. Identify opportunities for upsell and expansion within existing accounts to pass to Account Managers.
Regularly assess account health, identify risks, and proactively implement retention strategies to reduce churn and proactively manage renewals.
Review customer activity to understand gaps, trends, opportunities and provide actionable insights to customers

Data AnalysisCommunication SkillsProblem SolvingRelationship buildingAccount ManagementNegotiation skillsTrainingClient relationship managementCross-functional collaborationSales experienceData visualizationStrategic thinkingCRMCustomer SuccessSaaS

Posted 2 days ago

Apply

🔥 Customer Success Manager - Public Sector

Posted 2 days ago

📍 United States

🧭 Full-Time

💸 62475.0 - 84000.0 USD per year

🔍 Software Development

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff almost 5 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

🔧 Requirements

2-4 years of experience in a Customer Success, account management, sales, or strategic consulting role. Enterprise SaaS experience preferred
This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
Experience supporting or working with technical products
Solutions-oriented with strong problem solving skills
Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
Diplomacy, tact, and poise under pressure when working through customer issues
Bachelor’s degree from a 4-year institution

💡 Responsibilities

Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals
Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
Serve as a mentor to the wider Customer Success and Support teams
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

SQLBusiness AnalysisData AnalysisCross-functional Team LeadershipCommunication SkillsProblem SolvingAgile methodologiesRESTful APIsMentoringWritten communicationExcellent communication skillsRelationship buildingAccount ManagementSales experienceStakeholder managementStrategic thinkingCRMCustomer supportCustomer SuccessSaaS

Posted 2 days ago

Apply

🔥 Commercial Customer Success Manager

Posted 5 days ago

📍 United States

💸 93500.0 - 126500.0 USD per year

🔍 Software Development

🏢 Company: Redpanda Data👥 101-250💰 $100,000,000 Series C over 1 year agoDeveloper Tools Consulting Big Data Hardware Analytics Information Technology Software

🔧 Requirements

1+ years of experience in a CSM role or related customer-facing role
Strong customer facing skills and stakeholder management and the ability to manage stakeholder escalations to mutually agreeable outcomes
The ability to take ownership for the customer’s adoption of Redpanda by coordinating and driving their time to production and identifying and facilitating opportunities for growth
The ability to liaise and facilitate with key internal and external stakeholders
Ownership mentality over your customers and work
Understanding of program, project and stakeholder management
Understanding sales methodologies and incorporating these into success plans, renewal activities, opportunity identification
Ability to break down problems into manageable components and develop solutions
Excellent written and verbal communication skills, with the ability to concisely explain technical and non-technical concepts

💡 Responsibilities

Act as a direct liaison between Redpanda and the customer on their Redpanda journey, ensuring that all facets of the customer product adoption journey take place, planning, preparing and driving the execution of the plan in accordance with the customer agreed timeline
Facilitate and coordinate removal of any blockers to adoption enabling the customer to fulfill their agreed success criteria and accelerating their time to value
Act as the customers’ trusted Redpanda advisor and advocate, CSMs manage a system of checks and balances between the company and the customer, understanding our customers’ needs, aligning the appropriate Redpanda resources (Solutions Architects, Engineering, Product Management, Support). This will include assisting with critical escalation management to ensure their Redpanda interactions, business objectives and product adoption is a success
Be comfortable working across business, technical, and management in a customer facing role, and you are confident and articulate in communication with stakeholders

Project ManagementSQLKafkaProduct ManagementSalesforceGrafanaREST APICommunication SkillsCI/CDProblem SolvingCustomer serviceMentoringAccount ManagementTrainingRelationship managementSales experienceStakeholder managementTechnical supportData managementCustomer supportCustomer Success

Posted 5 days ago

Apply

🔥 Customer Success Manager - SMB

Posted 5 days ago

📍 United States

🔍 Healthcare

🔧 Requirements

5+ years experience in customer success/ or a related field, ideally in the area of HR / Benefits / Healthcare with employers or other large groups
Experience with customers with a headcount of up to 1,000 employees
Passion for mental health and changing the healthcare landscape
Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
Ability to innovate and creatively solve problems in a highly collaborative manner
Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
Ability to prioritize and balance multiple customers
Willingness to travel (10%)

💡 Responsibilities

Serve as the primary relationship owner for our Mid-Market segment employer customers (<1,000 lives), maintaining regular contact with the customers’ benefits team members and other key stakeholders
Partner with marketing to develop and deliver engaging campaigns and workshops for your customers
Produce and regularly communicate customer reports
Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues
Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers
Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year

Project ManagementHR ManagementCross-functional Team LeadershipStrategic ManagementCommunication SkillsCollaborationCustomer serviceExcellent communication skillsAccount ManagementRelationship managementCustomer SuccessSaaS

Posted 5 days ago

Apply

🔥 Customer Success Manager II, Enterprise

Posted 6 days ago

📍 United States

🧭 Full-Time

💸 80000.0 - 110000.0 USD per year

🔍 Software as a Service (SaaS)

🏢 Company: Smartsheet👥 1001-5000💰 $3,200,000,000 Post-IPO Debt 6 months ago🫂 Last layoff about 2 years agoSaaS Enterprise Software

🔧 Requirements

3+ years of Customer Success or Account Management experience (or equivalent)
The ability to explain technical subjects to non-technical personnel in large enterprises
Good at building credibility and trust with customers and internal stakeholders by understanding their requirements
Experience maintaining valuable and outcome-based relationships with a diverse customer account base
Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and technical elements
Bachelor's degree in relevant field, or equivalent experience
Willing to travel based on customer and business need
Authorization to work in the U.S. for any employer on an ongoing basis

💡 Responsibilities

Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle
Partner with a cross-functional account team to develop a territory plan that maximizes customer satisfaction, retention, and expansion
Develop and execute a data-driven enablement strategy that increases customer adoption, showcases product value, and strengthens customer relationships
Be the Smartsheet expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties
Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account
Implement and share best practices to ensure customers are realizing the greatest possible value from Smartsheet
Use usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction
Be the primary interface to manage and resolve critical situations
Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of Smartsheet
Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities
Exceed all performance targets, including maintaining high retention and growth rates
Perform other duties as assigned

LeadershipProject ManagementSQLData AnalysisProduct ManagementREST APICommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer servicePresentation skillsWritten communicationAccount ManagementTeamworkTrainingTroubleshootingActive listeningClient relationship managementCross-functional collaborationRelationship managementSales experienceTechnical supportCustomer supportCustomer SuccessSaaS

Posted 6 days ago

Apply

🔥 Customer Success Manager

Posted 6 days ago

📍 United States

🧭 Full-Time

💸 60000.0 - 80000.0 USD per year

🔍 Legal compliance

🏢 Company: SingleFile

🔧 Requirements

3-5 years in Customer Success.
A strong work ethic and exceptional organizational skills and willingness to learn
Ability to work under pressure in a deadline-driven, team-oriented environment
Proven ability to provide direct, proactive, and prompt response to customer issues, resolutions, and process cancellations when appropriate.
Ability to work collaboratively within a remote team-oriented environment.
Strong organizational and time management skills to efficiently handle multiple

💡 Responsibilities

You will own a book of 300-500 accounts where you are responsible for the overall net retention.
Promote the value of the product and service via the customer journey
Upsell services and products with the brand image
Assist in creating training courses and educational materials
Assist with customer escalations and work alongside the team to provide resolutions for your customers.
Collaborate closely with the sales team, marketing, and other departments to align strategies and optimize the customer's experience.
Stay up-to-date with industry trends, product knowledge, and sales techniques to improve performance and stay ahead of competitors.

Communication SkillsOrganizational skillsWritten communicationComplianceExcellent communication skillsProblem-solving skillsAccount ManagementNegotiation skillsTrainingActive listeningCross-functional collaborationRelationship managementSales experienceCustomer supportCustomer SuccessSaaS

Posted 6 days ago

Apply

🔥 Senior Customer Success Manager

Posted 6 days ago

📍 United States

💸 185000.0 - 218000.0 USD per year

🔍 Marketing Technology

🔧 Requirements

Prior Strategy Consulting experience preferred
Familiarity with data science or machine learning is a strong plus

💡 Responsibilities

Support CS Director to build meaningful relationships across our customers’ organization
Work with implementation and data science teams to drive the success of AI use cases with our customers
Work closely with the OfferFit sales team to drive renewals & upsell opportunities
Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition
Serve as strategic partners to guide our customers in maximizing business value from their use of OfferFit
Conduct analyses (including using Excel, SQL) and provide data-driven presentations on OfferFit’s business impact, use case insights, and guide customers through troubleshooting
Synthesize and communicate stories based on customer insights
Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap

SQLData AnalysisREST APICommunication SkillsAnalytical SkillsPresentation skillsAccount ManagementSales experienceData visualizationCustomer Success

Posted 6 days ago

Apply

🔥 Customer Success Manager, Mid-Market (Shopify) - (Remote - North America)

Posted 9 days ago

📍 United States, Canada

🔍 Retail, E-commerce, Logistics

🏢 Company: Jobgether👥 11-50💰 $1,493,585 Seed about 2 years agoInternet

🔧 Requirements

At least 5 years of experience in Customer Success, with a focus on mid-market accounts.
In-depth knowledge of Shopify, including its integration with other ERPs and WMS platforms.
Strong understanding of retail, e-commerce, and logistics industries.
Excellent multitasking and project management skills with a high attention to detail.
Strong client-facing communication skills with the ability to influence cross-functional teams.
Experience with data analytics and reporting tools like Looker, Google Data Studio, or Tableau.
BA/BS degree or equivalent experience.

💡 Responsibilities

Own the success and health of clients from onboarding through renewal and expansion.
Proactively engage with clients to demonstrate the value of Narvar's solutions, driving adoption and retention.
Use data insights to track account health, forecast risk, and identify opportunities for expansion and advocacy.
Provide technical guidance and support, addressing product feature questions and operational challenges.
Collaborate with product, engineering, and sales teams to gather feedback and ensure client needs are met.
Support process optimization and automation within the customer success team to scale operations efficiently.

Project ManagementSQLShopifyTableauRESTful APIsAccount ManagementReportingData visualizationData analyticsCustomer Success

Posted 9 days ago

Apply