Customer Success Manager

Posted about 17 hours agoViewed

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💎 Seniority level: Manager, 3-5 years

📍 Location: United States

💸 Salary: 60000.0 - 80000.0 USD per year

🔍 Industry: Legal compliance

🏢 Company: SingleFile

⏳ Experience: 3-5 years

🪄 Skills: Communication SkillsOrganizational skillsWritten communicationComplianceExcellent communication skillsProblem-solving skillsAccount ManagementNegotiation skillsTrainingActive listeningCross-functional collaborationRelationship managementSales experienceCustomer supportCustomer SuccessSaaS

Requirements:

3-5 years in Customer Success.
A strong work ethic and exceptional organizational skills and willingness to learn
Ability to work under pressure in a deadline-driven, team-oriented environment
Proven ability to provide direct, proactive, and prompt response to customer issues, resolutions, and process cancellations when appropriate.
Ability to work collaboratively within a remote team-oriented environment.
Strong organizational and time management skills to efficiently handle multiple

Responsibilities:

You will own a book of 300-500 accounts where you are responsible for the overall net retention.
Promote the value of the product and service via the customer journey
Upsell services and products with the brand image
Assist in creating training courses and educational materials
Assist with customer escalations and work alongside the team to provide resolutions for your customers.
Collaborate closely with the sales team, marketing, and other departments to align strategies and optimize the customer's experience.
Stay up-to-date with industry trends, product knowledge, and sales techniques to improve performance and stay ahead of competitors.

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