Wrapbook

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🔥 VP of Sales, Mid-Market & Enterprise Accounts

Posted 1 day ago

📍 Canada, USA

🧭 Full-Time

🔍 Software Development

🔧 Requirements

Proven success in Enterprise / Strategic sales and sales leadership roles
A track record of successfully scaling revenue
Strong analytical and strategic thinking skills, with a focus on achieving measurable business outcomes.
Exceptional communication skills, capable of influencing internal stakeholders and external partners.
Passion for hands-on leadership, including direct engagement in meetings, negotiations, and strategy development.
A collaborative mindset with the ability to work cross-functionally and align diverse teams toward common goals.

💡 Responsibilities

Develop and execute a comprehensive strategy to win and expand business with Studios (Enterprise accounts)
Oversee and support the Mid-Market sales team in targeting the remaining accounts within our TAM, guiding them to employ innovative deal strategies and build strong relationships to secure new business
Partner with marketing, product, success, sales engineering and other internal teams to align on go-to-market strategies, product offerings, and customer experience.
Actively participate in sales meetings, demos, and negotiations to drive account strategy and outcomes.
Lead, mentor, and grow a team of pre-sales and post-sales professionals.
Foster a culture of excellence and accountability, ensuring team members have the tools and support to succeed.
Build and maintain strong, long-term relationships with Enterprise customers, ensuring continued success and expansion.
Define and track key metrics for Studio business, ensuring alignment with broader company objectives.
Develop and support implementation, onboarding, and servicing strategies tailored for Studio clients.

LeadershipProject ManagementPeople ManagementStrategyCommunication SkillsMentoringNegotiationExcellent communication skillsRelationship buildingAccount ManagementReportingActive listeningClient relationship managementBudgetingCross-functional collaborationSales experienceTeam managementStrategic thinkingCRMFinancial analysisCustomer SuccessSaaS

Posted 1 day ago

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🔥 Software Engineer III (Remote - USA / CANADA)

Posted 1 day ago

📍 United States, Canada

🧭 Full-Time

🔍 Software Development

🔧 Requirements

At least three years of experience building production web applications
Eager to learn and level up your skills
Experience writing SQL queries and a general understanding of SQL indices (PostgreSQL is a plus)
Customer-focused and like to pay attention to detail and value quality
Experience building Ruby on Rails applications and APIs

💡 Responsibilities

Collaborate with other developers, designers and product managers to provide elegant solutions to Wrapbook customer problems
Review code and have your code reviewed.
Write performant, scalable, and secure software
Ensure code is well-tested and well-architected

Backend DevelopmentPostgreSQLSoftware DevelopmentSQLFull Stack DevelopmentRubyRuby on RailsAPI testingREST APISoftware Engineering

Posted 1 day ago

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🔥 Senior Director of Operations

Posted 1 day ago

📍 USA, CANADA

🧭 Full-Time

🔍 Payroll

🔧 Requirements

10+ years of relevant work experience in program management, business operations, payroll operations or similar functions
Experience managing and growing a team from 20 to 50+
Payroll and/or Entertainment payroll experience is preferred
Sense of ownership and comfort with ambiguity
Excellent organizational skills including time management, goal setting, and attention to detail
Demonstrated ability to build trusting relationships across all levels of an organization

💡 Responsibilities

Provide leadership and guidance to three core operations teams: Union Payroll, Tax Operations and Payroll Operations
Establish operational targets and execute an operating model to support industry standards for accuracy, compliance and timeliness
Improve and automate our existing operations to increase efficiency and reliability
Partner with product on building features to solve customer needs and tooling for the operations teams to support the operational functions
Role model outstanding program management and change management skills across the Client Operations team and Wrapbook
Deep dive into special projects, dig into root causes, and collaborate across teams to drive seamless execution. Success means you’ll comfortably partner with Engineering and Product teams and can speak to what an internal Operations team member’s day-to-day looks like
Build a system of operating whereby everyone knows how to do their job, has the best tools available to do so and are able to measure one’s effectiveness
Attract and retain top talent; build a high-performing organization

LeadershipProject ManagementPeople ManagementHR ManagementCross-functional Team LeadershipOperations ManagementBusiness OperationsFinancial ManagementStrategic ManagementCommunication SkillsAnalytical SkillsProblem SolvingAccountingOrganizational skillsTime ManagementComplianceRisk ManagementTeam managementStakeholder managementProcess improvementChange Management

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🔥 Payroll Operations Specialist

Posted 1 day ago

📍 USA, CANADA

🧭 Full-Time

🔍 Entertainment

🔧 Requirements

3-5 years of end-to-end multi-state payroll processing experience
3+ years CAN payroll experience in a multi-provincial payroll administration role preferred
Entertainment industry Payroll experience highly preferred
Union experience preferred
Proficiency in adapting to new technology and using payroll software, Google-Suite, Microsoft Office, and Salesforce.com
Excellent communication and conflict resolution skills
Intermediate Excel skills

💡 Responsibilities

Handle day to day payroll processing from calculations through to remittances to include synthesize complex collective bargaining agreements and simple mathematical rules
Work directly with clients to triage and troubleshoot US and Canadian payroll issues and concerns
Provide payroll support to internal teams, clients, and workers
Process payroll corrections related to taxable wages, overpayments, and other calculation errors
Hands on experience calculating and auditing of forms T4 & T4 Summary
Process corrections for workers and for contractors
General day-to-day administrative duties such as mail review/resolution, processing contract service letters, disability/paid leave requests, verifications of employment, check verifications, and miscellaneous invoice entries (1-off payments)
Resolve Banking reconciliations and client/worker notifications relating to payroll and invoicing
Document processes and maintain SOPs
Review and prepare escheatment-related functions
Responsible for reporting and resolving payroll calculation errors
Be able to process manual remittances as needed
Answer remittance questions and escalations
Across all processes, identify areas of improvement, suggest enhancements, and surface ideas to the team lead/manager
Collaborate with cross-functional partners to resolve customer inquiries and other escalations and update Salesforce.com cases in a timely manner
Resolving all cases that are assigned within the required Service level agreement
Process corrections related to worker classifications
Process all agency notices
Other duties as assigned

SalesforceCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAccountingAttention to detailOrganizational skills

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🔥 Director, Demand Generation

Posted 1 day ago

📍 Canada, USA

🧭 Full-Time

🔍 Marketing

🔧 Requirements

7+ years of strong DG / Growth experience, at least some of which in a demanding high-growth startup, which you enjoyed and excelled at.
3+ years of people management experience - small teams ok
Past experience scaling demand generation efforts for enterprise-level accounts
Salesforce
Marketo or other email automation
6sense, Demandbase or other buyer-intent platform

💡 Responsibilities

Develop and execute comprehensive demand generation strategies aligned with our business goals and target audience
Lead and mentor a high-performing team across multiple channels
Implement and optimize ABM campaigns targeting key accounts and industries
Collaborate closely with sales, product marketing, and other cross-functional teams to ensure alignment and maximize results
Analyze campaign performance, market trends, and competitor activities to inform strategy and tactics
Manage and optimize demand generation budget to ensure maximum ROI and strong LTV to CAC ratios

Data AnalysisPeople ManagementSalesforceCross-functional Team LeadershipRESTful APIsPresentation skillsAccount ManagementSales experienceMarket ResearchData visualizationMarketingLead GenerationStrategic thinkingDigital MarketingCRMFinancial analysisBudget managementA/B testing

Posted 1 day ago

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🔥 Customer Support Specialist

Posted 1 day ago

📍 Canada, USA

🧭 Full-Time

🔍 Film and Entertainment

🔧 Requirements

2+ years experience in a customer support role and/or an administrative role in the film and entertainment industry
Film and Television Production Accounting experience
Motion Picture Union Payroll experience strongly preferred
You are comfortable speaking on the phone for several hours per day
You are an excellent communicator (verbal, written, and listening) and can teach and present concepts with excellence.
You have an aptitude for problem solving and can deliver information with confidence after conducting the necessary research
You have a voracious appetite to learn, are organized and able to prioritize effectively
You are tenacious, work hard and love working with others to achieve a common goal
You’re extremely analytical, meticulous, and organized
You are comfortable with the rapid pace and constantly changing landscape of an early stage startup

💡 Responsibilities

Provide daily support via Salesforce cases and inbound phone calls to crew members and client users as they leverage our product in service of their production projects
Troubleshoot issues and investigate to identify the root cause of a behavior and advise next steps to a solution
Manage your assigned case log and display ownership of responsibilities, including following up both externally and internally to ensure issues are resolved
Recognize trends and submit Shortcut tickets to report bugs and product requests to enhance the user experience
Identify urgent issues that require engineering intervention and submit PagerDuty tickets to quickly escalate for resolution
Assist the support team to deliver concierge service ensuring the best possible user experience
Assist with developing workflows and best practices for handling customer inquiries through Salesforce and Wrapbook’s internal database.

SalesforceProblem SolvingCustomer serviceAccountingAttention to detailWritten communicationVerbal communicationTroubleshootingStrong communication skillsCustomer support

Posted 1 day ago

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🔥 Customer Success Manager

Posted 1 day ago

📍 USA, CANADA

🧭 Full-Time

🔍 Film and Television

🔧 Requirements

3+ years of experience as a film and television paymaster with the ability to break timecards.
Customer focused mindset with a continuous focus on consultative servicing and selling.
Strong verbal and written communication skills.
The ability to strategically work through problems to identify the root cause and create action plans to resolve them.
An intense sense of ownership and urgency to resolve customer issues.
Thrive in a dynamic and collaborative environment and are comfortable working through ambiguity.

💡 Responsibilities

Lead customer onboarding to ensure customers are trained and prepared to be successful with Wrapbook.
Proactive customer engagements at key tollgates in the customer lifecycle focused on customer satisfaction, process improvements and customer retention.
Drive adoption of feature enhancements to ensure customers are receiving the full value of their Wrapbook service.
Be a champion for the customer by sharing process improvements, product enhancement requests, and overall feedback to improve the customer experience.
Demonstrated ability to partner with internal stakeholders to drive process and product improvements to improve the customer experience.
Comfortable having difficult conversations and has experience setting and managing customer expectations.
Skilled at being able to engage customers to find out more about their business with a casual, curious tone.
Ability to synthesize complex collective bargaining agreements and simple mathematical rules.
On a case by case basis manually review and calculate timecards for compliance and payroll processing according to contractual terms.

SQLCommunication SkillsMicrosoft ExcelCustomer serviceAccountingTime ManagementWritten communicationProblem-solving skillsNegotiation skillsActive listeningClient relationship managementCustomer supportCustomer Success

Posted 1 day ago

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🔥 Senior Manager, Client Operations Internal Enablement

Posted 2 days ago

📍 USA, CANADA

🧭 Full-Time

🔍 Payroll, Entertainment

🔧 Requirements

Exemplary project management skills and organizational skills including time management, goal setting, and attention to detail.
5+ years experience developing & managing a New Hire Onboarding program.
5+ years managing an enablement team.
2+ years experience developing & managing an LMS.
Experience in enablement & LMS data collection and analysis.
Teaching or education experience.
Ability to communicate clearly and concisely, orally and in writing.
Ability to lead meetings and present new concepts efficiently.
Enthusiasm to collaborate, as well as the ability and a proactive nature which allows you to work independently.
Ability to identify and lead growth-enabling initiatives.
Ability to exercise independent judgement.
Ability to adapt to new technologies, tools, and methodologies, and having a willingness to learn and stay updated.
Ability to coordinate several concurrent activities simultaneously.
Ability to ‘see the big picture’ in terms of how establishing a standardized onboarding experience and LMS will enhance the company.
A personable demeanor and cool head.

💡 Responsibilities

Own & document onboarding and internal enablement processes, create SOPs.
Own the establishment and maintenance of a new Learning Management System (LMS), from vendor procurement to go live to maintenance.
Lead and/or facilitate new hire onboarding & training sessions and enablement sessions.
Develop a system to track employee progress throughout the onboarding process.
Develop methods to track activity on the LMS and check knowledge.
Collect data & present metrics regarding onboarding and the LMS to examine rates of success.
Collaborate cross-departmentally with SMEs to create and post content on the LMS.
Work with leaders to ensure team members are engaging with the LMS effectively.
Communicate with the company about new LMS content & enablement programs and facilitate engagement.
Work with the Product Enablement Manager to ensure the LMS is updated with new feature content, etc. and can be leveraged for ongoing enablement.
Work with the External Knowledge Base Manager to create a facet of the LMS that is client-facing, to support customer training & education.

Project ManagementData AnalysisPeople ManagementProject CoordinationHR ManagementCross-functional Team LeadershipOperations ManagementCommunication SkillsAnalytical SkillsAgile methodologiesOrganizational skillsTrainingClient relationship managementTeam managementProcess improvement

Posted 2 days ago

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