Own Smartsheet’s customer adoption strategy, defining structured maturity models and frameworks
Define and operationalize adoption metrics and maturity models in partnership with Product and Business Intelligence
Collaborate with Data Science teams on predictive modeling that connects to operational strategy
Design and scale best in class programs, including adoption playbooks and value frameworks
Leverage AI tools and create prompt cookbooks for CSM teams
Partner with Product, Product Marketing and Customer Excellence leaders to translate product capabilities into clear adoption paths
Enable Customer Excellence teams through scalable programs and assets
Product ManagementData scienceCustomer Success+1 more
Showing 1 of 39 positions
About Smartsheet
Smartsheet is a cloud-based work management platform that empowers collaboration and drives better decision-making for organizations globally. It transforms work into dynamic work, unifying collaboration, workflows, and content management into a flexible, secure, no-code platform. Used by individuals to Fortune 500 companies, Smartsheet helps manage projects, programs, and processes effectively, from small team budget sheets to enterprise-wide product launches.
How We Work
Smartsheet fosters a culture centered around being and delivering the best, valuing commitment and respect. The company emphasizes collaboration, empowerment, and a "one team" mindset. You will find a supportive, respectful environment where individuals are empowered to make decisions and drive meaningful change. The culture encourages entrepreneurial behavior with visible impact, focusing on turning ideas into action and owning the outcome. While promoting a healthy workload with flexible options, some teams may experience intense goal pressure and demanding quotas.
Engineering at Smartsheet
Smartsheet is a pioneering tech company building innovative solutions for project management, workflow automation, and secure application development through user-friendly no-code tools. Engineers contribute to building and maintaining reliable, scalable, and high-performance applications for a global customer base. This involves developing both back-end services and front-end components, utilizing technologies like Java, React, TypeScript, and AWS. The engineering team tackles challenges like balancing feature development with technical debt and ensuring code quality. There's a push to integrate AI to help customers execute with speed and precision, moving towards an Intelligent Work Management platform. They are also building automation into GRC, deploying GRC-as-Code/Policy-as-Code, and leveraging AI in GRC processes. You will find a collaborative environment where you participate in code reviews and architectural discussions.
Why Join Us
Your ideas are heard, your potential is supported, and your contributions have real impact.
You'll have the freedom to explore, push boundaries, and grow beyond your role.
The company is experiencing robust financial growth, with consistent revenue increases.
You'll work in a collaborative and supportive environment that values teamwork and individual accountability.
You'll empower customers to drive meaningful change by providing tools that support dynamic work.
Benefits & Perks
Medical/vision and dental coverage options for full-time employees.
401k Match (50% of your contribution up to the first 6% of your eligible pay).
Monthly stipend to support your work and productivity.
Flexible Time Away Program, plus Sick Time Off (US).
25 days paid holiday + Bank Holidays + Flexible Time Away Program (UK).
Up to 24 weeks of Parental Leave.
Personal paid Volunteer Day to support our community.
Opportunities for professional growth and development, including access to Udemy online courses.
Company Funded Perks, including a counseling membership and local retail discounts.
Teleworking options from any registered location in the U.S. (role specific).