Customer Success Manager - Remote/US Based

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💎 Seniority level: Manager, 3-5 years

📍 Location: United States

🔍 Industry: Legal compliance

🏢 Company: SingleFile

⏳ Experience: 3-5 years

🪄 Skills: Communication SkillsCustomer serviceRESTful APIsOrganizational skillsWritten communicationProblem-solving skillsAccount ManagementNegotiation skillsTrainingClient relationship managementCross-functional collaborationRelationship managementSales experienceCRMCustomer supportCustomer SuccessSaaS

Requirements:

3-5 years in Customer Success.
A strong work ethic and exceptional organizational skills and willingness to learn
Ability to work under pressure in a deadline-driven, team-oriented environment
Proven ability to provide direct, proactive, and prompt response to customer issues, resolutions, and process cancellations when appropriate.
Ability to work collaboratively within a remote team-oriented environment.
Strong organizational and time management skills to efficiently handle multiple

Responsibilities:

Own a book of 300-500 accounts where you are responsible for the overall net retention.
Promote the value of the product and service via the customer journey
Upsell services and products with the brand image
Assist in creating training courses and educational materials
Assist with customer escalations and work alongside the team to provide resolutions for your customers.
Collaborate closely with the sales team, marketing, and other departments to align strategies and optimize the customer's experience.
Stay up-to-date with industry trends, product knowledge, and sales techniques to improve performance and stay ahead of competitors.

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🔧 Requirements

5+ years of B2B customer success, account management, or consulting in customer-facing roles.
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Strong interpersonal and relationship-building skills.
Commercial mindset with a proven ability to identify and nurture business opportunities.
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Exceptional written and verbal communication skills.
Bachelor’s degree in a technical field or equivalent experience.

💡 Responsibilities

Take ownership of a portfolio of key customers, focusing on driving adoption, retention, growth, and overall satisfaction.
Develop joint success plans with customers, translating desired business outcomes into actionable objectives.
Establish strong, trusted relationships with customers to showcase the value Liquibase brings to their organizations.
Partner with Sales to identify and execute on renewal and expansion opportunities.
Lead customers through the lifecycle stages, including implementation, adoption, and renewal.
Share operational best practices and help customers establish a Liquibase Center of Excellence.
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Lead or support workshops and demos to help customers maximize the benefits of Liquibase.
Monitor customer success metrics and report on achievements both internally and to customer stakeholders.
Conduct regular touchpoints to review progress against strategic and technical objectives.

PostgreSQLGitMySQLOracleDevOpsAccount ManagementTechnical supportCustomer Success

Posted 3 months ago

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