Implementation Specialist, EMEA (English & French)

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Requirements:

• 2+ years of relevant experience in implementation or project management.
• Experience in Technology or SaaS company
• Fluency in French and English
• Proven track record for creative problem-solving for clients.
• Able to navigate CRM software and web-based tools effectively.
• A strong understanding of Google Suite, Zoom, Slack, and quick-to-learn technology integrations.
• A strong understanding of Excel, with expert proficiency in conditional formatting, VLOOKUP, using shortcuts and formula functions, and sorting and filtering data.

Responsibilities:

• Work collaboratively with Sales and Client Experience teams to ensure the efficient implementation of new client accounts, ensuring synchronization across departments.
• Manage the client's experience by conducting training sessions to educate the client on best practices to succeed using Breezeway.
• Actively monitor and manage the onboarding health across new client implementations, ensuring that all timelines and milestones are consistently met.
• Ensure adherence to best practices by performing quality assurance through reviewing recordings and documentation of client interactions.
• Proactively create, coordinate, and implement new ideas to improve the onboarding process.
• Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.
• Troubleshoot client issues to resolution or escalate to the appropriate resource.
• Educate clients on how to leverage our tools to simplify their complex workflows.
• Collaborate cross-functionally with Sales and Product to turn valuable client feedback into practical product improvements.
• Develop domain expertise in property care and a deep understanding of client needs.