- Serve as an escalation point for complex IT support issues and ensure timely resolution through email, phone, or Slack.
- Manage and maintain Microsoft 365, Azure AD, Exchange Online, Intune, and related cloud services.
- Lead or participate in IT projects including new software implementations, system upgrades, and infrastructure improvements.
- Design and execute device management policies and endpoint configurations via Intune and other tools.
- Collaborate with cross-functional teams to test, document, and deploy system updates and patches with minimal business disruption.
- Administer and enhance identity management, endpoint security, and other IT systems according to best practices.
- Support employee onboarding and offboarding, ensuring consistent configuration and access management.
- Monitor system health and proactively identify opportunities to improve performance, automation, and reliability.
- Maintain and enhance documentation, IT procedures, and knowledge base articles.
Networking