- Provide professional customer service via phone, email, and other communication channels
- Assist customers with account inquiries, payment arrangements, and contract-related questions
- Conduct first-party collections activities on delinquent accounts while maintaining a professional and customer-focused approach
- Review customer agreements and supporting documentation for accuracy and completeness
- Verify that all required customer information has been submitted and properly documented
- Cross-reference contracts and supporting documents to ensure consistency and compliance
- Maintain accurate and up-to-date customer records within company databases and CRM systems
- Organize, categorize, and manage electronic documents for efficient retrieval
- Audit customer files throughout the application and onboarding process
Customer serviceMicrosoft OfficeCompliance+2 more