Implementation Specialist - (Remote - US)

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Requirements:

• Bachelor’s degree in a related field.
• 3-5 years of experience in the Healthcare IT industry, specifically software implementation.
• Proven ability to build strong relationships and influence behavior.
• Excellent verbal and written communication skills.
• Strong interpersonal, time management, and organizational abilities.
• Demonstrated creative problem-solving skills.

Responsibilities:

• Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
• Complete practice assessments and workflow analysis guided by industry best practices.
• Instruct clinical and non-clinical staff on the proper use of software applications.
• Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.
• Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.
• Perform additional responsibilities as assigned based on business needs.
• Investigate and resolve client issues during implementation and go-live.
• Identify opportunities for workflow improvement and optimization post go-live.
• Partner with internal teams to ensure successful implementation and alignment with client needs.
• Communicate effectively with clients and team members to ensure alignment and satisfaction.