Customer Success and Implementation Specialist- Health and Human Services (HHS)

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💎 Seniority level: Senior, 5+ years

📍 Location: United States

💸 Salary: 80000.0 - 120000.0 USD per year

🔍 Industry: Health and Human Services

🏢 Company: LYSSN.IO, INC.

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Project ManagementWeb3.jsCommunication SkillsCollaborationRESTful APIsAttention to detailOrganizational skillsWritten communicationAdaptabilityAccount ManagementTeamworkTrainingTroubleshootingActive listeningData entrySales experienceTechnical supportCRMData analyticsCustomer supportCustomer SuccessSaaS

Requirements:

5+ years in Child Welfare or related fields
Experience managing projects or implementations of new initiatives in social services settings
Basic knowledge of FFPSA and its relevance to child welfare

Responsibilities:

Utilize Lyssn's implementation framework with state and county agencies and contracted service providers as they implement Lyssn in their organizations
Orient and onboard new customers to Lyssn's products.
Develop resources to support customers utilizing Lyssn

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