Apply📍 United States
🧭 Full-Time
🔍 Business Planning and Analytics
🏢 Company: Phocas Software
- Experience managing onboarding, implementation, or activation projects for tech products or services.
- Confidence in gathering customer requirements and translating them into clear technical scopes.
- Strong collaboration skills, working effectively with customers and internal teams to deliver outcomes.
- Problem-solving ability with experience identifying and addressing risks or blockers.
- Technical skills in data extraction and manipulation, especially using tools like MS SQL Server and Access.
- Excellent time management and multitasking capabilities across multiple projects.
- A proactive mindset, offering guidance and support to colleagues where needed.
- Comfortable using project management tools to document and track progress.
- Curiosity and drive to stay current with industry trends and best practices.
- Partner with the Adoption team to deliver seamless technical onboarding and activation experiences.
- Scope and tailor activation plans to meet each customer’s unique needs and goals.
- Collaborate across teams to meet project milestones and deliver value quickly.
- Manage project risks and challenges effectively, escalating where necessary.
- Lead data extractions from customer systems and configure our solutions to meet project specs.
- Handle multiple customer implementations with efficiency and attention to detail.
- Share feedback and insights with the wider business to help improve product adoption and user experience.
- Keep accurate project records and contribute to process improvement initiatives.
- Flex your skills across different teams when needed to support business priorities.
Project ManagementSQLMicrosoft SQL ServerProject CoordinationCommunication SkillsProblem SolvingOrganizational skillsTime ManagementAdaptabilityMS OfficeActive listeningCustomer Success
Posted 29 days ago
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