Crossfuze

Crossfuze is a provider of consulting, design, implementation services, and resale of the ServiceNow® technology platform.

251-500 employees

Founded 2000

Information Services

Private Company

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Information Services Consulting IT Management Consumer Software Information Technology Enterprise Software+1 more

Remote Work Available

This company offers remote work opportunities.

Open Positions2

Candidates for this role must be located in the United States.Full-TimeIT ServicesPosted

ServiceNow Administrator

Provide daily support of ServiceNow including incident management, change management, and service catalog tasks
Create and maintain user roles and user access in ServiceNow
Comply with OLA’s, systems development standards, procedures, guidelines, priorities, and schedules
Develop and manage the preparation of systems and/or program specifications, test criteria and project control
Develop and coordinate the installation of upgrades and/or service packs
Collaborate with service managers to determine ServiceNow customer objectives
Research systems and/or programs to determine causes of failure or poor operational performance
Follow documentation to implement integrations and other solutions
Coordinate and implement requirements using ServiceNow low-code or no-code functionality

Change ManagementServiceNow

Showing 1 of 2 positions

About Crossfuze

Crossfuze empowers organizations to achieve digital transformation. You will build and implement solutions on the ServiceNow platform. They are recognized by ServiceNow as an Elite Partner, a designation held by fewer than 80 partners globally. Crossfuze has deployed over 1,200 successful projects. You will join a team that has delivered over 1 million consulting hours. They serve diverse industries like tech, healthcare, and finance.

How We Work

You will thrive in a culture that champions remote work and flexibility. Crossfuze believes that the quality of work matters more than where or when it is done. They embrace a "work from anywhere" mindset. This team actively promotes mindfulness and wellness. They support a positive work-life balance for every employee. You will find a company that values diversity, inclusion, and belonging. You can contribute to an employee-led task force. They foster an environment where your well-being is a priority.

Engineering at Crossfuze

You will work deeply with the ServiceNow platform. This means implementing, configuring, and customizing solutions. Your technical expertise will guide clients through complex digital transformations. You will apply knowledge of web technologies, ITIL, and JavaScript. The team focuses on configuration over customization for best practices. You will solve interesting problems in areas like AI, ITSM, ITOM, and CSM. They need your insights to connect ServiceNow with other enterprise systems. This involves complex integrations to drive client success. You will contribute to solutions that meet high industry standards.

Why Join Us

Drive digital transformation for diverse clients using ServiceNow
Contribute to a company recognized for top customer satisfaction by ServiceNow
Benefit from a flexible, remote-first environment that prioritizes work-life balance
Access continuous learning and development programs to grow your ServiceNow expertise
Work in a supportive culture with strong emphasis on mental health and family-friendly benefits

Benefits & Perks

Flexible remote work options
Additional PTO day for mental health
Competitive paid time off
Half-day Fridays (no meetings or messages from noon local time)
Paid maternity and paternity leave for biological birth and adoption
Newborn, adoption, and fertility assistance
Competitive training & development programs
Extended Healthcare Plan
Group RRSP with employer match
10 days toward bereavement leave (Canada specific for this role, US is 5 days of sick time or PTO if available for bereavement.) - *Note: The provided benefit says '10 days toward bereavement leave' but the US specific info in the original data says 5 days, so I'm tailoring to Canada for the job opening.* A premium subscription to the Calm app for every employee and 5 additional people of their choice

Tech Stack

mxserver