Technical Consultant - Adoption

Posted about 1 month agoViewed

🔍 Industry: Software Development

🗣️ Languages: English

Requirements:

Project management experience

Experience in a technical or customer-facing role such as onboarding specialist, technical consultant, support engineer, solutions engineer, customer success consultant, or technical project manager would be highly valuable.

Strong knowledge of project management tools such as Smartsheet's and JIRA

Be a customer crusader - Possess an ability to build strong relationships, deliver exceptional experiences and put a smile on every customers face!

A champion of agile methodologies, including the ability to manage and prioritize multiple projects simultaneously.

Familiarity with customer adoption and engagement metrics and ability to analyze data to drive insights and actions.

Icing on the cake - a good knowledge of relational databases including T-SQL, MySQL, and PostgreSQL, with a sprinkle of REST API knowledge for that extra advantage!

Financial flair and accounting acumen are the cherry on top - previous experience in finance or accounting will give you an edge!

Responsibilities:

Deliver onboarding projects for new and existing customers that deliver value by driving early usage and engagement

Identify and understand customer needs and requirements and tailor adoption projects to meet those needs

Plan and manage projects that keep stakeholders engaged, with a shared sense of urgency and purpose, driving quick and effective project completion through clear timelines, milestones and deliverables

Implement and configure Phocas software and deliver training where required to meet project milestones.

Maintain clear and frequent communication with all project stakeholders to maintain project momentum at all time

Collaborate with technical teams (Activation/Solutions/Product) to provide feedback on customer needs and preferences

Prepare to face challenges head-on! Anticipate project risks and issues, confidently address them, mitigate risks and issues, escalating where required

Keep clear and accurate records in our project management tools at all times. Your meticulous attention to detail will ensure nothing slips through the cracks

Apply

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