- Resolve technical problems by troubleshooting incidents, including collecting detailed problem description, traces, log files, and replication.
- Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system.
- Proficient in utilizing all support tools and processes to resolve cases.
- Share best practices for the utilization and deployment of Varicent products.
- Support KPI targets (SLA, QA, Resolution, etc.).
- Available for scheduled weekend coverage for on call rotation.
SQLTroubleshootingCRM+1 more