- Call new resident inquiries promptly and warmly.
- Perform structured follow-up calls on the day of move-in, the day after, a few days after, and one week after move-in.
- Conduct quarterly check-in calls with current residents and manage calls during the move-out process.
- Gather and document feedback regarding onboarding and overall satisfaction.
- Escalate concerns or issues to appropriate team members.
- Identify recurring feedback or friction points to improve the resident experience.
- Ask satisfied residents for referrals.
Customer serviceCRM