- Diagnose, triage, and resolve production incidents and client support requests across frontend and backend systems.
- Partner with client-facing support and GTM teams to resolve high-priority alerts and ticket escalations within SLAs.
- Monitor production health dashboards and respond to outages, latency degradation, and feature failures.
- Maintain and refactor event logic across Java/Spring Boot microservices, Python/Django services, and React interfaces.
- Use distributed data workflows, queries, and analytics tools to investigate production issues.
- Manage code build, merge, and deployment pipelines to release hotfixes and platform updates.
- Support system integrations and architectural updates affecting live event services.
- Mentor and onboard engineering team members.
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