- Design, build, and maintain scalable custom solutions using Apex and Lightning Web Components (LWC).
- Develop and optimize Salesforce Service Cloud solutions, focusing on Omni-Channel features and automated work routing.
- Build and maintain integrations with external enterprise platforms using Salesforce REST, Bulk, and Metadata APIs.
- Integrate third-party SaaS applications, AppExchange packages, and CTI/digital messaging frameworks.
- Execute technical tasks within Agile/Scrum delivery sprints and conduct unit testing.
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