- Independently scope, plan, and conduct qualitative and quantitative research studies.
- Plan and moderate studies evaluating AI assistants, automated workflows, and self-service experiences.
- Maintain and extend Jobs-to-Be-Done (JTBD) frameworks across internal product initiatives.
- Develop recruitment screeners, test plans, participant criteria, and research protocols.
- Synthesize research findings into executive-ready presentations, artifacts, and stakeholder readouts.
- Partner with Product, Design, Engineering, Operations, and Service Management teams to validate tooling decisions and optimize workflows.
- Document research findings, decision logs, and insights in shared collaboration systems and research repositories.
- Partner with product teams through launch and post-implementation measurement.
Stakeholder management