Salesforce Business Analyst - 1618

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Requirements:

• Expertise in Salesforce ecosystem: Sales Cloud, Service Cloud, and Marketing Cloud.
• Deep knowledge of Salesforce configuration: custom objects, record types, fields, page layouts, workflows, validation rules, and declarative automation (e.g., Flow).
• Solid grasp of Salesforce security architecture: roles, profiles, permission sets, sharing rules, and field-level security.
• Proficient in report and dashboard creation, ensuring actionable insights for decision-makers.
• Experience with data models, cleansing strategies, and data migrations within Salesforce environments.
• Hands-on experience working with integration protocols: REST, SOAP, JSON, and API lifecycle.
• Familiarity with middleware solutions and scalable integration patterns.
• Strong command of SOQL and working knowledge of SQL for cross-system data validation.
• Skilled in eliciting and documenting requirements via interviews, workshops, and stakeholder analysis.
• Proficient in process mapping, user story development, and functional specifications.
• Ability to perform detailed gap analyses and craft tailored solutions bridging technical capabilities with business objectives.
• Experienced in leading User Acceptance Testing (UAT) and validating business-critical use cases.
• High proficiency in synthesizing complex problems into structured, solution-oriented deliverables.

Responsibilities:

• Translate business requirements into Salesforce capabilities; drive the implementation of new features, manage defect resolution, and optimize platform usability.
• Apply and audit Salesforce security best practices, ensuring compliance with internal and external regulatory standards.
• Oversee REST-based integrations using JSON payloads, enabling efficient bi-directional data flow between Salesforce and external applications.
• Work closely with stakeholders, developers, and QA teams to ensure solution delivery aligns with strategic business goals.