- Lead the end-to-end transformation of vendor management processes, frameworks, and governance models.
- Review and update vendor contracts to ensure alignment with business requirements, performance expectations, and commercial objectives.
- Define, implement, and monitor key performance indicators (KPIs) and service level metrics to drive vendor accountability and performance improvement.
- Establish effective governance structures, reporting mechanisms, and change control processes to enhance transparency and decision-making.
- Develop and maintain clear visibility of vendor performance, contract compliance, and actual cost realization.
- Identify and address gaps, risks, and inefficiencies within existing vendor management arrangements.
- Build strong relationships with internal and external stakeholders to drive alignment and successful delivery of transformation initiatives.
- Influence senior stakeholders and vendor partners to achieve desired outcomes and sustainable improvements.
- Collaborate closely with cross-functional teams across HSBC, including Real Estate, Procurement, and Finance, to ensure integrated delivery and consistent governance.
Stakeholder managementChange Management