ApplySenior Java Support Engineer
Posted about 1 month agoViewed
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💎 Seniority level: Senior, L2 or L3
📍 Location: Mexico, Argentina, Colombia, Peru, Chile, PST
🔍 Industry: HR applications
🏢 Company: Workana
🗣️ Languages: English
⏳ Experience: L2 or L3
🪄 Skills: GraphQLJavaJavascriptKibanaGroovyREST APICommunication SkillsProblem SolvingCustomer serviceTroubleshootingEnglish communication
Requirements:
- Hands-on experience with Java, and L2 or L3 software engineering support.
- Familiarity with log management tools like Kibana or Sumologic.
- Proven ability to manage multiple priorities and meet deadlines.
- Experience working with service desk tools and handling client support tickets.
- Bachelor Degree in tech related area
Responsibilities:
- Troubleshoot and resolve production issues in customer integrations built on Java, Groovy, and REST APIs.
- Communicate effectively with both internal teams and external clients, maintaining transparency throughout the case lifecycle.
- Document all troubleshooting and resolution activities using Service Cloud.
- Collaborate with technical consultants, support teams, and partners to drive support cases to resolution.
- Participate in QA activities including pre-release and production update testing.
- Identify process gaps and provide feedback for continuous improvement.
- Participate in future on-call support rotations
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