Technical Consultant - PST Remote

Posted 9 days agoViewed

💎 Seniority level: Junior, 1+ years

📍 Location: United States, Canada, PST

🔍 Industry: Healthcare Communication Solutions

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: SQLAnalytical SkillsProblem SolvingTroubleshootingClient relationship managementData modeling

1+ years experience in a software implementation role
Troubleshooting, analytical, and problem solving skills
Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships

Develop and maintain product expertise and a deep understanding of our clients and their workflows
Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline their workflows
Use your analytical and troubleshooting skills to provide continued support for clients regarding potential issues with configuration and advise on corrective steps
Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment, e.g., executive sponsors, department/service line directors and key strategic practices
Identify, develop, and share best practices that enable clients to achieve their business goals and objectives
Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization
Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs