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Help us run the world's top brands. At NCR Voyix , we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

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πŸ‘₯ 5001-10000πŸ’° $378,215,525 Post-IPO Equity over 3 years agoπŸ«‚ Last layoff over 1 year agoMessagingSMSMobile AppsEnterprise SoftwareSoftware
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πŸ“ Argentina

πŸ” Retail

  • 5+ years of customer facing experience in a Service Design role including presales, Managed Service frameworks, commercial and contract expertise
  • Strong understanding of Break/Fix, Managed Services, and ITIL concepts
  • Experience designing Global or multi-region services
  • Focus on presales and design of Global Services including Managed Services.
  • Assess the various cost elements of the solution, ensuring it is technically feasible and profitable for NCR.
  • Lead the creation of the customer contract and runs customer negotiations until signature.

RESTful APIsNegotiationSales experience

Posted 6 days ago
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πŸ“ United States

  • Excellent oral and written communication skills
  • Good team management and motivational skills
  • Working knowledge of Excel
  • Prior use of CSM is a plus
  • Providing support to various business customers
  • Using Knowledge Systems obtained from NCR and other manufacturers to identify solutions to known problems; Responsible for ensuring that the solutions are successfully implemented.
  • Customizes and provides business data, Preparation of standard reports.
  • When a solution cannot be identified, he is responsible for escalating the problem to other support centers, where he would go deeper into the problem at the level of available professional staff.
  • The Position retains ownership of all escalated issues pending their resolution and is responsible for ensuring that NCR Management is informed that the resolution of the problem will not take longer than what is contractually required.
  • Responds to incoming phone calls from store staff and field engineers; Tracking notifications and pending tickets via the screen; Solving tickets with a remote approach; Reporting to NCR or a third party on everything.
  • Creating project teams, facilitating
  • Formation of project teams, facilitation of administrative work around the project, management of the project team meeting, in charge of keeping minutes of meetings and risk/problem with documentation and decision.
  • Be able to anticipate the internal and external needs of clients and the commitment to customer satisfaction; Monitor and respond to events related to all users.
  • Use a large database of resources or information; Developing new approaches for situations where standard approaches do not apply; Adapting to a multitude of demands, shifting priorities, concerns, and rapid changes, embracing and adapting to new or alternative approaches.
  • Performs other appropriate duties and tasks that correspond to his/her qualifications as determined by the Employer.
  • When a solution cannot be identified, he is responsible for escalating the problem to other support centers, where he would go deeper into the problem at the level of available professional staff; The Position retains ownership of all escalated issues pending their resolution and is responsible for ensuring that NCR Management is informed that the resolution of the problem will not take longer than what is contractually required
  • Responds to incoming phone calls from store staff and field engineers; Tracking notifications and pending tickets via the screen; Solving tickets with a remote approach; Reporting to NCR or a third party on everything.

Communication SkillsCustomer serviceTroubleshootingTeam managementTechnical supportCustomer support

Posted 6 days ago
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πŸ“ United States

πŸ” Retail

  • Bachelor’s degree in computer science, Computer Engineering or Management Information System or equivalent work experience
  • Strong written and verbal communication skills, including the ability to effectively present technical and business-related subjects to all audiences
  • Hands-on experience in delivery of on-premises payment solutions for retail industry
  • Solid knowledge of payment systems architecture principles
  • Knowledge and understanding of security and data protection standards (PCI-SSF, CCPA)
  • Hans-on experience of working with on-prem payment devices (Verifone, Ingenico, Equinox)
  • Analytical ability to troubleshoot software problems in distributed environments
  • Ability to learn, understand and apply application configurations
  • Ability to analyze data and quickly assess potential problems
  • Understanding and experience with network and application security
  • Consult with NCR Voyix Customers on best practices for the implementation of Electronic Payments with NCR Voyix POS and SCO solutions
  • Collaborate with NCR Voyix payment system product owners and solution architects to ensure correct implementation
  • Collaborate with NCR Voyix POS implementation team to deliver cohesive retail solution to NCR Voyix customers
  • Create and manage customer specific Payment Configurations
  • Participate in solution validation in NCR Voyix and Customer Labs
  • Triage and troubleshoot software issues reported by customers, providing root cause analysis, and identifying solution components responsible for incorrect system behavior
  • Create entries in defect tracking systems and provide comprehensive problem analysis along with data required for defect resolution
  • Collaborate with product, testing, and engineering teams to ensure correct understanding of reported problems, propose resolutions, and promptly provide additional information as required to effectively drive problem resolution
  • Provide current issue triage status and communicate escalations to managers and affected engineering and solution teams
  • Document solution enablement procedures in customer environment
  • Create, verify and communicate technical solutions to customers

Software DevelopmentSQLREST APICommunication SkillsLinuxTroubleshootingTechnical supportCustomer support

Posted 12 days ago
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πŸ“ United States of America

  • Experience in complex IT services contracts (IP / IT expertise valued) as well as in IT technology / consulting, SaaS contracts
  • Experience in multi-jurisdictional transactions
  • Strong organizational talent who enjoys working in a global distributed team
  • Results-oriented thinker with self-initiative and able to interlink both legal and business perspective
  • Familiarity with privacy law and cybersecurity matters
  • Excellent communication skills with ability to negotiate at high levels;
  • Strong writing skills and attention to detail;
  • Ability to work under short deadlines and outside normal working hours with minimal advance notice and minimal supervision; self-sufficient and independent;
  • Proactivity, flexibility, and willingness to work on a broad variety of matters in a dynamic busy environment.
  • Act as legal advisor to management, and business clients for the above-described areas of the organization
  • Drafting, reviewing and negotiating various types of international contracts and other legal documents, including but not limited to NDAs, Real Estate documents, Master Framework Agreements, Statements of Work, SaaS agreements, novation agreements, partnering, licensing, and outsourcing agreements
  • Lead and manage escalations from PSO and other parts of the business
  • Manage, train, and mentor junior attorneys in the Law department
  • Supporting Law VP on strategic projects and escalations
  • Provide rapid, proactive, practical, and pragmatic business-oriented legal advice
  • Drafting and revising contract and other legal templates
  • Co-ordinate, advise, and manage legal disputes with vendors, partners, Landlords including but not limiting to coordinating with the internal team as well as the outside counsels in handling the disputes
  • Support the Global Real Estate team in reviewing property agreements and dealing generally with matters relating to real estate globally
  • Handling matters pertaining to regulatory authorities in various jurisdictions for the PSO organisation
  • Advise on complex commercial law projects such as partnerships, and joint ventures
  • Advise on other areas such as competition law, regulatory compliance including data protection, and anti-bribery laws.
  • Participate in the law department activities including development of best practices, special projects, developing and maintaining templates that comply with company policies and local law
  • Analyze and interpret law, rulings and regulations that affect company and recommend changes accordingly
  • Provide internal training on relevant legal issues to clients and members of the Law Department
  • Manage outside legal counsel and external legal spend

Project ManagementComplianceFinancial analysisSaaSBudget management

Posted about 1 month ago
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πŸ”₯ Sales Specialist
Posted 3 months ago

πŸ“ United States

πŸ” Retail

  • Bachelor's degree in Marketing or BA or equivalent work experience
  • Presentation Skills
  • Problem Solving Skills
  • Negotiation Skills
  • Identify deals and drive sales process for opportunities
  • Track deals – program/project management
  • Salesforce hygiene – follow SOPs for consistency
  • Salesforce Reporting - analysis
  • Liaise: Presales; Legal; Account Teams; Product Management; Executive Leadership
  • Demonstrate proficiency of the pricing / licensing / packaging of complex deals
  • Multi-task: manage multiple simultaneous projects
  • Manage details of deals: delivery dates, deal components, checklist items, identify blockers
  • Other Deals Pursuit Initiatives: eliminating knowledge silos; training & process improvement

Project ManagementSalesforceProblem SolvingPresentation skillsNegotiation skillsSales experience

Posted 3 months ago
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