🪄 Skills: Software DevelopmentSQLREST APICommunication SkillsLinuxTroubleshootingTechnical supportCustomer support
Requirements:
Bachelor’s degree in computer science, Computer Engineering or Management Information System or equivalent work experience
Strong written and verbal communication skills, including the ability to effectively present technical and business-related subjects to all audiences
Hands-on experience in delivery of on-premises payment solutions for retail industry
Solid knowledge of payment systems architecture principles
Knowledge and understanding of security and data protection standards (PCI-SSF, CCPA)
Hans-on experience of working with on-prem payment devices (Verifone, Ingenico, Equinox)
Analytical ability to troubleshoot software problems in distributed environments
Ability to learn, understand and apply application configurations
Ability to analyze data and quickly assess potential problems
Understanding and experience with network and application security
Responsibilities:
Consult with NCR Voyix Customers on best practices for the implementation of Electronic Payments with NCR Voyix POS and SCO solutions
Collaborate with NCR Voyix payment system product owners and solution architects to ensure correct implementation
Collaborate with NCR Voyix POS implementation team to deliver cohesive retail solution to NCR Voyix customers
Create and manage customer specific Payment Configurations
Participate in solution validation in NCR Voyix and Customer Labs
Triage and troubleshoot software issues reported by customers, providing root cause analysis, and identifying solution components responsible for incorrect system behavior
Create entries in defect tracking systems and provide comprehensive problem analysis along with data required for defect resolution
Collaborate with product, testing, and engineering teams to ensure correct understanding of reported problems, propose resolutions, and promptly provide additional information as required to effectively drive problem resolution
Provide current issue triage status and communicate escalations to managers and affected engineering and solution teams
Document solution enablement procedures in customer environment
Create, verify and communicate technical solutions to customers