SupportYourApp

Support-as-a-Service company that provides secure technical, customer support and CX services to growing companies.

1001-5000 employees

Founded 2010

Data Collection and Labeling

Private Company

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Data Collection and Labeling UX Design Outsourcing Web Development Technical Support Call Center+4 more

Remote Work Available

This company offers remote work opportunities.

Open Positions18

BangkokBangkokThailand. Seoul+5 more locationsContractCustomer support, BPO, SaaSPosted

(fluent English) Account Manager (Global)

Take part in new client integrations and manage one or several accounts simultaneously
Act as the main point of contact between clients and internal support teams
Ensure support processes meet agreed KPIs, SLAs, QA standard
Monitor service quality, team discipline, and performance via internal and external QA tools
Analyze key metrics, prepare reports, and identify areas for improvement
Gather client feedback and translate it into actionable improvements for internal teams
Work closely with internal teams to ensure seamless service delivery
Maintain internal product and process documentation
Support hiring, onboarding, and professional growth of team members
Take a leadership role within projects and contribute to long-term client success

Data AnalysisJiraOperations Management+6 more

Showing 1 of 18 positions

About SupportYourApp

SupportYourApp transforms customer interactions for leading tech companies worldwide. They provide secure, 24/7 outsourced customer and technical support across 60+ languages. Since 2010, SupportYourApp has partnered with industry leaders like MasterCard, Calm, and MacPaw, delivering omnichannel CX services including AI-powered support teams. They aim to revolutionize the CX industry and become the most influential company globally. They are ISO-certified and compliant with PCI/DSS L1, GDPR, CCPA, and HIPAA, ensuring top-tier data security for clients and their customers.

How We Work

SupportYourApp fosters a mission-driven, collaborative, and empathetic culture, emphasizing that support is a lifestyle. With over 1200 professionals from over 30 countries, the team operates remotely and embraces a "People First" management approach. The company offers flexible schedules and a culture built on trust, with no time-tracking requirements. They prioritize continuous learning and professional development, offering structured onboarding and ongoing mentorship. Employees consistently rate the company culture highly, with 98% positive reviews.

Innovation at SupportYourApp

SupportYourApp leverages technology to deliver smarter and faster customer experience. They have developed their own CX software, including QUIDGET, an AI agent builder that automates up to 80% of basic support tasks, and QCRM, an enterprise-level helpdesk for managing multichannel support. Their technical support team seamlessly integrates with clients' existing tech stacks, including platforms like Zendesk, Freshdesk, and HubSpot, providing consistent, timely support. They are continuously exploring and integrating AI tools to enhance services without compromising security.

Why Join Us

Collaborate with a diverse team of over 1200 professionals across 30+ countries, fostering a rich multicultural environment.
Drive your career growth with opportunities for internal promotion, structured onboarding, ongoing mentorship, and a focus on self-development.
Contribute to revolutionizing the customer experience industry by supporting leading tech companies worldwide.
Thrive in a remote-friendly culture built on trust, offering flexible schedules and responsive leadership.
Work with cutting-edge AI and CX software, contributing to innovative solutions that transform customer support.

Benefits & Perks

Opportunity to cooperate fully remotely.
Inclusive international environment.
Compensation in USD.
Rewards for referring friends.
Balance between project workload and personal time, with an internal health policy.
Responsive leadership interested in your development and long-lasting cooperation.
Greenhouse conditions for self-development.
A culture built on trust, with no time-tracking requirements.

Tech Stack

mxpaymentwidgetsmobile

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