SupportYourApp

SupportYourApp is a dynamic Human + Tech customer support service based in Kyiv, Ukraine, with over 10 years of experience. It specializes in providing BPO solutions in 34 languages across 25 countries, catering to leading tech companies worldwide. With a rapidly growing team of 800+ professionals, SupportYourApp combines technology and human touch to enhance customer experiences and offers diverse job opportunities in multiple locations.

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🔥 (native German & English C1) Customer Support Consultant (Malaysia, remote)

Posted 2024-11-21

📍 Malaysia

🔍 Support-as-a-Service

Excellent German and English.
Ability to work collaboratively in a team.
Independent and proactive approach to work.
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Providing exceptional customer and technical support via calls, emails, and chats.
Gathering required technical information to ensure resolution of complex cases.
Working with cross-functional teams.
Meeting team KPIs.
Ensuring customers' satisfaction.
Securely working with customers’ sensitive information.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-21

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🔥 (Czech) Customer Support Consultant (Olomouc, remotely)

Posted 2024-11-21

📍 Czechia

🧭 Full-Time

🔍 Support-as-a-Service

Excellent Czech and English (B2) communication skills.
Attention to details.
Analytical and research skills.
Positive and responsible attitude.
Personal laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Communicate with hot leads and existing customers via calls.
Build positive and long-lasting relationships with customers.
Meet team KPIs.
Always be up-to-date with cutting-edge technology.
Securely work with customers’ sensitive information.
Apply the latest and greatest customer happiness practices.
Maintain working knowledge of our client’s products and services.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-21

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🔥 (Slovak) Customer Support Consultant (Trnava, remotely)

Posted 2024-11-20

📍 Slovakia

🧭 Full-Time

🔍 Support-as-a-Service

Excellent Slovak and English (B2) communication skills.
Attention to details.
Analytical and research skills.
Positive and responsible attitude.
Personal laptop or computer (at least 8Gb of RAM).
Stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Communicate with hot leads and existing customers via calls.
Build positive and long-lasting relationships with customers.
Meet team KPIs.
Stay up-to-date with cutting-edge technology.
Securely handle customers’ sensitive information.
Apply latest customer happiness practices.
Maintain working knowledge of client’s products and services.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-20

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🔥 (Slovak) Customer Support Consultant (Košice, remotely)

Posted 2024-11-20

📍 Slovakia

🧭 Full-Time

🔍 Support-as-a-Service, Customer Support

Excellent Slovak communication skills.
Proficient in English (B2) communication skills.
Attention to details.
Analytical and research skills.
Positive and responsible attitude.
Personal laptop or computer (at least 8Gb of RAM) and stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Communicate with hot leads and existing customers via calls.
Build positive and long-lasting relationships with customers.
Meet team KPIs.
Stay current with cutting-edge technology.
Work securely with customers’ sensitive information.
Apply the latest customer happiness practices.
Maintain working knowledge of the client's products and services.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-20

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🔥 (Czech) Customer Support Consultant (Pilsen, remotely)

Posted 2024-11-20

📍 Czechia

🧭 Full-Time

🔍 Support-as-a-Service, Customer Support

Excellent Czech and English (B2) communication skills.
Attention to details.
Analytical and research skills.
Positive and responsible attitude.
Personal laptop or computer (at least 8GB of RAM) and stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Communicate with hot leads and existing customers via calls.
Build positive and long-lasting relationships with customers.
Meet team KPIs.
Stay updated with cutting-edge technology.
Securely handle customers' sensitive information.
Apply customer happiness practices.
Maintain knowledge of client's products and services.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-20

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🔥 (BG) IT Business Growth Specialist (Closing deals)

Posted 2024-11-20

📍 Croatia, Serbia, Romania, Moldova, Montenegro

🔍 Support-as-a-Service, customer support, CX services for tech companies

2+ years of experience in B2B environments on Account Management, Service Delivery, Sales or Growth positions, ideally in tech industry.
Experience in closing deals.
Self-motivated and results-driven mindset.
Fluent in English (C1-C2, both in writing and speaking).
Profound understanding of market research and data analysis techniques.
Familiarity with CRM systems (HubSpot) and AI-driven solutions.
Excellent communication, presentation and negotiation skills: great listener with clear communication.
Discipline and ability to plan, organize, and perform tasks in a timely and accurate manner.
Stress resistance and confidence: able to communicate assertively and handle feedback.
Emotional intelligence: manage and cope with emotions professionally.
Persistence and positive attitude: focus on solutions and progress.
Ability to work in a team and independently.
Fast learning skills, adaptability, and flexibility.
Out of the box thinking with a desire to explore creative ideas proactively.

Sales and negotiations: prepare proposals and presentations, conduct meetings and draft contracts — up to closing a deal.
Research industry trends, potential markets for business opportunities.
Identify, qualify and manage the pipeline of leads coming through inbound and outbound channels.
Build relationships with potential clients and stakeholders to understand their business needs and build relevant solutions.
Track and report on personal KPIs in a consistent, accurate, and timely manner.
Collaborate with the team on strategic and long-term tasks and objectives.
Coordinate efforts with the leadership team to identify and implement new business opportunities, approaches or ideas.
Gather and analyze feedback to identify opportunities for service improvement or product offerings.

Business DevelopmentData AnalysisStrategyBusiness developmentData analysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Posted 2024-11-20

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🔥 (BG) IT Business Development Specialist (Closing deals)

Posted 2024-11-20

📍 Croatia, Serbia, Romania, Moldova, Montenegro

🔍 Support-as-a-Service, technical customer support

2+ years in B2B positions related to Account Management, Service Delivery, Sales, or Growth, ideally in the tech industry;
Experience closing deals;
Self-motivated and results-driven;
Fluent in English (C1-C2, both writing and speaking);
Understanding of market research and data analysis techniques;
Familiarity with CRM systems (HubSpot) and AI-driven solutions;
Excellent communication, presentation, and negotiation skills;
Discipline in planning, organization, and task performance;
Stress resistance and the ability to handle feedback;
Emotional intelligence and ability to cope with various situations;
Persistence and a positive attitude;
Ability to work independently and in a team;
Fast learning and adaptability to new environments;
Out of the box thinking.

Prepare proposals and presentations, conduct meetings and draft contracts — up to closing a deal;
Research industry trends and identify potential markets for business opportunities;
Identify, qualify, and manage the pipeline of leads from inbound and outbound channels;
Build relationships with clients to understand their needs and develop relevant solutions;
Track personal KPIs consistently and accurately;
Collaborate with the team on strategic tasks and objectives;
Coordinate with leadership to implement new business opportunities;
Gather and analyze feedback for service improvement.

Business DevelopmentData AnalysisBusiness developmentData analysisNegotiation

Posted 2024-11-20

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🔥 (Slovak) Customer Support Consultant (Prešov, remotely)

Posted 2024-11-20

📍 Slovakia

🧭 Full-Time

🔍 SaaS, Software, Hardware

Excellent Slovak and English communication skills (B2).
Attention to details.
Analytical and research skills.
Positive and responsible attitude.
Personal laptop or computer (at least 8Gb of RAM).
Stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Communicate with hot leads and existing customers via calls.
Build positive and long-lasting relationships with customers.
Meet team KPIs.
Stay updated with cutting-edge technology.
Securely work with customers’ sensitive information.
Apply the latest customer happiness practices.
Maintain working knowledge of client products and services.

Data AnalysisJavaJavascriptJavaScriptData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-20

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🔥 (Slovak) Customer Support Consultant (Rabča, remotely)

Posted 2024-11-20

📍 Slovakia

🔍 Support-as-a-Service

Excellent Slovak and English communication skills (B2).
Attention to details.
Analytical and research skills.
Positive and responsible attitude.
Personal laptop or computer with at least 8GB of RAM.
Stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Communicate with hot leads and existing customers via calls.
Build positive and long-lasting relationships with customers.
Meet team KPIs.
Stay updated with cutting-edge technology.
Securely handle customers’ sensitive information.
Apply the latest customer happiness practices.
Maintain working knowledge of client’s products and services.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-20

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🔥 (fluent English) Research Specialist

Posted 2024-11-19

📍 Bosnia and Herzegovina, South Africa

🔍 Support-as-a-Service

Fluent in English.
4+ years of research or analytical experience, preferably in customer support.
Strong analytical skills with experience in data analysis, process mapping, and project management.
Technology-oriented with strong interest in new tools, frameworks, and products.
Knowledge of emerging customer support technologies such as AI and automation.
Experience with advanced sources of information beyond regular Google searches.
Familiarity with implementation frameworks.
Excellent communication and presentation skills, with ability to work collaboratively.

Conduct comprehensive research on companies, products, tools, technologies, frameworks, and industries.
Organize and present key findings to stakeholders while systematizing essential information for future use.
Conduct in-depth research on industry trends, emerging technologies and products, and best practices in customer support.
Analyze competitor strategies and market developments to inform R&D initiatives.
Test new tools and frameworks to enhance service delivery and improve customer satisfaction.
Oversee pilot programs for new tools and evaluate their effectiveness.
Work closely with stakeholders across departments to find solutions to challenges or improve processes.
Communicate findings and recommendations to ensure alignment on objectives.

Project ManagementData AnalysisData analysisAnalytical SkillsCustomer servicePresentation skills

Posted 2024-11-19

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SupportYourApp

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