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SupportYourApp

đź‘Ą 1001-5000đź’° over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Mediađź’Ľ Private Company
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SupportYourApp is a dynamic Human + Tech customer support service based in Kyiv, Ukraine, with over 10 years of experience. It specializes in providing BPO solutions in 34 languages across 25 countries, catering to leading tech companies worldwide. With a rapidly growing team of 800+ professionals, SupportYourApp combines technology and human touch to enhance customer experiences and offers diverse job opportunities in multiple locations.

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Jobs at this company:

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🔥 (fluent Ukrainian and English) Digital Marketing Manager (Poland)
Posted 1 day ago
  • 2+ years of proven experience as a Digital Marketing Manager or in a similar role
  • At least 1 year of experience in setting up ads in LinkedIn Ads
  • Written and spoken English from Upper-Intermediate (B2) level or higher
  • Excellent analytical skills and experience with reporting on key metrics (CPA, CPC, CTR, CPM, CPL, etc.)
  • Ability to manage multiple projects simultaneously and meet deadlines
  • Strong communication and collaboration skills
  • Proficiency in marketing software and tools such as Google Analytics and Google Tag Manager
  • Monitor and manage company’s mentions across various online platforms
  • Oversee vendor marketplaces. Manage the creation and maintenance of accounts on marketplaces, ensuring they are up-to-date, visually appealing, and aligned with our brand
  • Develop and implement effective strategies for lead generation and brand awareness on online vendor marketplaces
  • Proactively collaborate with the Service Delivery team to encourage clients to leave reviews
  • Regularly track and report on the performance of digital marketing activities, including progress toward KPIs
  • Plan strategies, launch campaigns in LinkedIn Ads and other platforms, manage ad creatives, write ad copies, and prepare technical specifications for copywriters and designers to create advertising materials
  • Regularly report on the performance of digital marketing activities, provide insights and recommendations for improvement
Posted 1 day ago
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🔥 (fluent English) Digital Marketing Manager (North Macedonia)
Posted 1 day ago

đź“Ť North Macedonia

  • 2+ years of proven experience as a Digital Marketing Manager or in a similar role
  • At least 1 year of experience in setting up ads in LinkedIn Ads
  • Written and spoken English from Upper-Intermediate (B2) level or higher
  • Excellent analytical skills and experience with reporting on key metrics
  • Ability to manage multiple projects simultaneously and meet deadlines
  • Strong communication and collaboration skills
  • Proficiency in marketing software and tools such as Google Analytics and Google Tag Manager.
  • Monitor and manage company’s mentions across various online platforms
  • Oversee vendor marketplaces
  • Develop and implement effective strategies for lead generation and brand awareness
  • Collaborate with the Service Delivery team to encourage clients to leave reviews
  • Track and report on the performance of digital marketing activities
  • Plan strategies, launch campaigns in LinkedIn Ads and other platforms
  • Regularly report on the performance of digital marketing activities, provide insights and recommendations for improvement

Google AnalyticsSEOReportingClient relationship managementMarket ResearchMarketingLead GenerationDigital MarketingA/B testing

Posted 1 day ago
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🔥 (fluent Chinese) Customer Service Specialist (Emails/Live chats)
Posted 3 days ago

đź“Ť Calabarzon, Philippines

🔍 Customer Support

  • Native Chinese
  • English upper intermediate (B2 level)
  • At least 6 months of experience in a customer support role
  • Experience with live chats and emails
  • Interest in crypto or stock exchange
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
  • Provide exceptional customer support via chats, and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers’ sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client’s products and services
  • Communicate with developers and other departments of various IT companies

Communication SkillsAnalytical SkillsCustomer serviceCRMCustomer support

Posted 3 days ago
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🔥 (fluent Polish & English) Customer Support Consultant (Poland)
Posted 6 days ago

đź“Ť Poland

🧭 Full-Time

🔍 Support-as-a-Service

  • Excellent Polish and English (C1 level both spoken and written)
  • Analytical and research skills
  • Personal laptop or computer (at least 8Gb of RAM)
  • Stable internet connection (minimum 50 Mbps download, 40 Mbps upload)
  • Provide exceptional customer support via calls and emails
  • Build positive relationships with customers
  • Provide expert advice on outdoor gear and motorcycle equipment
  • Meet team KPIs
  • Maintain working knowledge of products and services

CRMCustomer support

Posted 6 days ago
Apply
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🔥 (Fluent English) Accounting Support Consultant (Albania)
Posted 7 days ago

đź“Ť Albania

🧭 Full-Time

🔍 Tech Support

  • Excellent English skills (C1 level)
  • Strong accounting background
  • Ability to handle escalations and resolve financial issues efficiently
  • Proficiency in financial reporting and reconciliation
  • Experience in customer service
  • Analytical and research skills
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
  • Provide exceptional customer support via calls, chats, and emails
  • Manage accounting operations, including accounts payable and accounts receivable
  • Handle escalations related to financial discrepancies and ensure timely resolution
  • Support financial reporting and reconciliation processes
  • Ensure compliance with financial policies, procedures, and regulatory requirements
  • Build positive relationships with customers
  • Meet team KPIs
  • Securely work with customers’ sensitive information
  • Maintain working knowledge of client’s products and services

Customer serviceAccountingCRMFinancial analysis

Posted 7 days ago
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🔥 L2 Technical Support Consultant & Backend Engineer (North Macedonia)
Posted 7 days ago

đź“Ť North Macedonia

🔍 Software Development

  • 2+ years experience in back-end software development
  • Proficiency in Java/Spring Boot and MongoDB
  • Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
  • Provide L2 support to customers, diagnosing and resolving complex technical issues
  • Develop and maintain backend systems using Java/Spring Boot and MongoDB
  • Gather data to ensure the required technical info is collected to resolve even more complex tickets
  • Gather required technical information to ensure resolution of complex cases
  • Ensure customers' satisfaction with any interaction
  • Maintain working knowledge of our client’s products and services
  • Securely work with customers’ sensitive information
  • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Backend DevelopmentJavaMongoDBSpring BootRESTful APIsTechnical supportCustomer supportEnglish communication

Posted 7 days ago
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🔥 Account Manager
Posted 7 days ago

🔍 Tech service

  • Excellent Ukrainian & English skills (at least C1 for both spoken and written)
  • 1-2 years of experience in tech service industry, ideally in customer success or account management
  • Ability to manage multiple accounts and prioritize tasks effectively
  • Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships
  • Excellent negotiation and conflict resolution skills to ensure mutually beneficial outcomes for the clients and the company
  • Mature and responsible attitude
  • Strong leadership skills with a demonstrated ability to effectively manage and motivate a team
  • Innovation mindset and the ability to be flexible
  • Simultaneously work with clients from a diverse list of industries
  • Act as the primary point of contact for assigned clients, ensuring satisfaction and strong collaboration
  • Work closely with annotation teams to guarantee smooth execution and timely delivery of projects
  • Monitor team discipline and ensure corporate culture within the team
  • Keep track of key metrics to measure the success of the client’s request and the team, and identify areas for improvement and automatization
  • Proactively mediate and resolve any clients' and annotators' concerns or issues etc.
  • Train annotation teams and supervisors
Posted 7 days ago
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Apply
🔥 (fluent Italian and English) Customer Support Consultant (Romania)
Posted 7 days ago

đź“Ť Romania

  • Excellent Italian and English (C1 level both spoken and written)
  • Experience in a customer support role
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
  • Provide exceptional customer support via calls, and emails
  • Build positive and long-lasting relationships with customers
  • Provide expert advice on outdoor gear and motorcycle equipment
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers’ sensitive information
  • Maintain working knowledge of our client’s products and services

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceFluency in EnglishData entryTechnical supportCRMCustomer supportEnglish communication

Posted 7 days ago
Apply
Apply
🔥 (fluent Italian & English) Customer Support Consultant (Rosario)
Posted 7 days ago

đź“Ť Argentina

🧭 Full-Time

🔍 Support-as-a-Service

  • Excellent Italian and English (C1 level both spoken and written)
  • Experience in a customer support role
  • Analytical and research skills
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection
  • Provide exceptional customer support via calls and emails
  • Build positive and long-lasting relationships with customers
  • Provide expert advice on outdoor gear and motorcycle equipment
  • Meet team KPIs
  • Maintain working knowledge of client’s products and services

Fluency in EnglishCRMCustomer support

Posted 7 days ago
Apply
Apply
🔥 (Fluent English and Ukrainian) Freelance Journalist (Poland)
Posted 8 days ago

đź“Ť Poland

🧭 Contract

🔍 Media

  • 3+ years of work experience in lifestyle or business media
  • Fluent in English and Ukrainian
  • Proven journalist experience with a portfolio
  • Strong writing and editing skills
  • Excellent research and interviewing skills
  • Published articles in Ukrainian media
  • Interest in technology, AI, and startups
  • Write articles, columns, and PR articles
  • Conduct thorough research for content development
  • Conduct interviews with industry experts
  • Edit and proofread articles

Content creationResearchWritingEditing

Posted 8 days ago
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