(Fluent English and Russian) Customer Support Consultant (Lithuania)

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📍 Location: Lithuania

🔍 Industry: Financial Technology

🏢 Company: SupportYourApp👥 1001-5000💰 almost 3 years agoData Collection and Labeling UX Design Outsourcing Web Development Technical Support Call Center Information Technology Travel Software Social Media

🗣️ Languages: English, Russian

🪄 Skills: BlockchainCommunication SkillsAnalytical SkillsCustomer serviceProblem-solving skillsMS OfficeResearch skillsTechnical supportCRMCustomer supportEnglish communication

Requirements:

Excellent English and Russian language (at least C1 for both spoken and written)
Experience in customer service
Analytical and research skills
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities:

Provide exceptional customer support in the blockchain sector via chats and emails
Build positive and long-lasting relationships with customers
Meet team KPIs
Always be up-to-date with cutting-edge technology
Securely work with customers’ sensitive information
Apply the latest and greatest customer happiness practices
Maintain working knowledge of our client’s products and services
Communicate with developers and other departments of various IT companies

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