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(Fluent English and Russian) Customer Support Consultant (Estonia)

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📍 Location: Estonia

🔍 Industry: Financial Technology

🏢 Company: SupportYourApp👥 1001-5000💰 almost 3 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: English, Russian

🪄 Skills: Analytical SkillsCustomer serviceExcellent communication skillsFluency in EnglishResearch skillsCRM

Requirements:
  • Excellent English and Russian language (at least C1 for both spoken and written)
  • Experience in customer service
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities:
  • Provide exceptional customer support in the blockchain sector via chats and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers’ sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client’s products and services
  • Communicate with developers and other departments of various IT companies
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