Customer Success Manager

Posted about 2 months agoViewed

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💎 Seniority level: Middle, 5+ years

📍 Location: United States, EST

💸 Salary: 105000.0 USD per year

🔍 Industry: EdTech

🏢 Company: NoRedInk👥 51-100💰 $50,000,000 Series B almost 4 years agoEducation Consumer E-Learning

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Project ManagementBusiness AnalysisSalesforceCommunication SkillsMentoringRelationship buildingAccount ManagementTrainingClient relationship managementCross-functional collaborationStakeholder managementCustomer Success

Requirements:

5+ years of ELA educator experience as a teacher, tutoring programs in schools, preferably in a leadership role
3+ years working with customers at an edtech company as a customer success manager
A track record of building relationships with a variety of stakeholders that have resulted in measurable success
Excited to travel up to 30 days per year (for customer visits and team/industry events)
Strong written and oral communication skills
Familiarity with business tools such as Salesforce and Google Sheets
Organized, creative, and tenacious in making a difference for our customers
Want to work at a mission-driven startup with a talented team
Want to collaborate to develop new customer-facing collateral and adoption materials.

Responsibilities:

Manage East Coast territory of district-level NoRedInk Premium customers, developing an implementation strategy with district administrators, particularly curriculum coordinators and district technology specialists
Identify and build relationships with the appropriate district stakeholders to support implementation. Develop a shared communication plan to ensure both users and administrators have the information they need for a successful ongoing adoption.
Onboard new and returning districts, coordinate integration setup, and activate expected users
Ensure NoRedInk is implemented with fidelity and the implementation is aligned to the district's goals. Monitor customer usage trends and share best practices and appropriate resources to increase adoption.
Partner with the customer to identify a professional learning plan and schedule their sessions
Identify customer advocates and work with Marketing to collect testimonials and case studies
Work closely with an account manager counterpart to support renewal and expansion discussions
Travel onsite to meet with customers as needed for the role and leadership-approved territory events
Expected to maintain East Coast working hours
Exemplify NoRedInk’s mission and values in your day-to-day work

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