Why is remote work so nice? Let's try to see!
Apply
Customer Success Manager
Posted 1 day agoViewed
💎 Seniority level: Manager, 5+ years
💸 Salary: 85000.0 USD per year
🔍 Industry: Edtech
🏢 Company: NoRedInk👥 51-100💰 $50,000,000 Series B over 3 years agoEducationConsumerE-Learning
🗣️ Languages: English
⏳ Experience: 5+ years
Requirements:
- 5+ years of ELA educator experience as a teacher, tutoring programs in schools, preferably in a leadership role
- Experience working with customers at an edtech company, preferably as a customer success manager
- Track record of building relationships with a variety of stakeholders that have resulted in measurable success
- Strong written and oral communication skills
- Familiarity with business tools such as Salesforce and Google Sheets
Responsibilities:
- Manage East Coast territory of district-level NoRedInk Premium customers, developing an implementation strategy with district administrators, particularly curriculum coordinators and district technology specialists
- Identify and build relationships with the appropriate district stakeholders to support implementation. Develop a shared communication plan to ensure both users and administrators have the information they need for a successful ongoing adoption.
- Onboard new and returning districts, coordinate integration setup, and activate expected users
- Ensure NoRedInk is implemented with fidelity and the implementation is aligned to the district's goals. Monitor customer usage trends and share best practices and appropriate resources to increase adoption.
- Partner with the customer to identify a professional learning plan and schedule their sessions
- Identify customer advocates and work with Marketing to collect testimonials and case studies
- Work closely with an account manager counterpart to support renewal and expansion discussions
- Travel onsite to meet with customers as needed for the role and leadership-approved territory events
- Exemplify NoRedInk’s mission and values in your day-to-day work
Related Jobs
Apply
🔥 Jr. Customer Success Manager
Posted about 2 hours ago
📍 Spain
🔍 SaaS
🏢 Company: Hubtype👥 11-50💰 $1,600,000 Seed almost 6 years agoDeveloper ToolsMessagingSaaSEnterprise SoftwareFreemium
- 6 months to 2 years in customer-facing roles
- English and Spanish are a must
- Support client relationships
- Help our customers unlock value from our AI-driven conversational solutions
- Ensure a positive and seamless experience
Client relationship managementSales experienceCRMCustomer supportCustomer SuccessEnglish communicationSaaS
Posted about 2 hours ago
ApplyApply
🔥 Customer Success Manager - Department of Transportation
Posted about 5 hours ago
🧭 Full-Time
💸 120000.0 - 158025.0 USD per year
🏢 Company: Skydio👥 501-1000💰 $170,000,000 Series E 5 months agoArtificial Intelligence (AI)DronesMachine LearningRoboticsLaw EnforcementDrone Management
- Ability to travel 40% of the time.
- Ability to obtain Part 107 certificate.
- Knowledge and experience working within DOT regulations and reporting requirements
- Working knowledge in surveying (RTK/PPK) and construction progress monitoring
- Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
- Proven track record of driving implementation, adoption and value of hardware or software for or within large enterprises and/or departments of transportation
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
- Experience with commercial Unmanned Aircraft Systems and related software
- Work directly with customers through proactive, metrics based engagement
- Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
- Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.
- Build scalable processes for customer on-boarding and post sales success
- Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
- Develop Healthy Customer Relationships through proactive support and cadence based follow ups
- Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
- Create customer loyalty through proactive support and account management
- Advocate for commercial customers through deep understanding of their use cases and needs
- Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
- Ensure expansions and renewals through proactive support.
Posted about 5 hours ago
ApplyApply
🔥 Senior Customer Success Manager - Pacific North West
Posted about 8 hours ago
📍 Oregon, USA; Washington, USA
🧭 Full-Time
💸 115500.0 - 1165000.0 USD per year
🏢 Company: Zscaler
- 5+ years experience in a customer-facing role, (e.g. solutions, customer success, technical account management, or solutions engineering)
- 2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions)
- Owning a book of customers, being the advocate and champion of their needs
- Working with cross-functional teams to own and ensure customer deployments are completed quickly and efficiently
- Running monthly and quarterly business reviews and serve as a trusted advisor to ensure business objectives are realized
- Working closely with Sales to identify opportunities for expansion
Posted about 8 hours ago
ApplyApply
🔥 (US) Sr. Customer Success Manager, Life Sciences
Posted about 20 hours ago
📍 United States, Canada
💸 118000.0 - 132000.0 USD per year
🔍 Life Sciences
- Experience in a customer-facing role within a data/tech company
- Proven success in building and scaling customer success in SaaS.
- Proven proficiency in data analysis including interpreting and translating results.
- Curiosity-driven with a willingness to experiment, learn, and adapt.
- Builds, grows, and expands client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization
- Support sales efforts to increase revenue per customer and identify expansion opportunities.
- Build and implement strategies, monitor KPIs, and utilize data to drive customer success and address issues promptly.
- Serve as the primary point of escalation for customer concerns, proactively identifying dissatisfaction and implementing resolutions while preparing regular performance reports.
- Collaborate with internal stakeholders to deliver a seamless customer experience and achieve organizational goals.
Data AnalysisRESTful APIsAccount ManagementData visualizationCRMCustomer SuccessSaaS
Posted about 20 hours ago
ApplyApply
🔥 (Canada) Sr. Customer Success Manager, Life Sciences
Posted about 21 hours ago
📍 United States, Canada
💸 112000.0 - 125000.0 CAD per year
🔍 Life Sciences
- Experience in a customer-facing role within a data/tech company
- Proven success in building and scaling customer success in SaaS.
- Proven proficiency in data analysis including interpreting and translating results.
- Builds, grows, and expands client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization
- Support sales efforts to increase revenue per customer and identify expansion opportunities.
- Build and implement strategies, monitor KPIs, and utilize data to drive customer success and address issues promptly.
- Serve as the primary point of escalation for customer concerns, proactively identifying dissatisfaction and implementing resolutions while preparing regular performance reports.
- Collaborate with internal stakeholders to deliver a seamless customer experience and achieve organizational goals.
Data AnalysisRESTful APIsSales experienceData visualizationCRMData analyticsCustomer SuccessSaaS
Posted about 21 hours ago
ApplyApply
🔥 Customer Success Manager (Southeast/Central)
Posted 1 day ago
📍 United States of America
💸 50700.0 - 110400.0 USD per year
🔍 Public Safety
🏢 Company: careers
- 3 to 5+ years in a Customer Success, Account Management, or a similar customer-facing role
- Demonstrated track record of successfully managing complex customer relationships in a SaaS environment
- Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general
- Proactively driving adoption, product utilization, retention, and customer satisfaction
- Developing customers into advocates across all accounts
- Tracking and securing customer renewals
Project ManagementSalesforceCommunication SkillsRelationship buildingAccount ManagementTrainingCross-functional collaborationChange ManagementCustomer SuccessSaaS
Posted 1 day ago
ApplyApply
🔥 Customer Success Manager - Commercial (West Coast)
Posted 1 day ago
🧭 Full-Time
💸 103500.0 - 158025.0 USD per year
🏢 Company: Skydio👥 501-1000💰 $170,000,000 Series E 5 months agoArtificial Intelligence (AI)DronesMachine LearningRoboticsLaw EnforcementDrone Management
- Ability to travel 40% of the time.
- Ability to obtain Part 107 certificate.
- Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
- Proven track record of driving implementation, adoption and value of hardware or software for or within large enterprises
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
- Work directly with customers through proactive, metrics based engagement
- Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
- Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.
- Build scalable processes for customer on-boarding and post sales success
- Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
- Develop Healthy Customer Relationships through proactive support and cadence based follow ups
- Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
- Create customer loyalty through proactive support and account management
- Advocate for commercial customers through deep understanding of their use cases and needs
- Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
- Ensure expansions and renewals through proactive support.
Posted 1 day ago
ApplyApply
🔥 (Canada) Sr. Customer Success Manager, Life Sciences
Posted 1 day ago
📍 United States, Canada
💸 112000.0 - 125000.0 CAD per year
🔍 Life Sciences
- Experience in a customer-facing role within a data/tech company
- Proven success in building and scaling customer success in SaaS.
- Proven proficiency in data analysis including interpreting and translating results.
- Curiosity-driven with a willingness to experiment, learn, and adapt.
- Builds, grows, and expands client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization
- Support sales efforts to increase revenue per customer and identify expansion opportunities.
- Build and implement strategies, monitor KPIs, and utilize data to drive customer success and address issues promptly.
- Serve as the primary point of escalation for customer concerns, proactively identifying dissatisfaction and implementing resolutions while preparing regular performance reports.
- Collaborate with internal stakeholders to deliver a seamless customer experience and achieve organizational goals.
Data AnalysisSalesforceClient relationship managementData visualizationCustomer SuccessSaaS
Posted 1 day ago
ApplyApply
🔥 (US) Sr. Customer Success Manager, Life Sciences
Posted 1 day ago
📍 United States, Canada
💸 118000.0 - 132000.0 USD per year
🔍 Life Sciences
- Experience in a customer-facing role within a data/tech company
- Proven success in building and scaling customer success in SaaS.
- Proven proficiency in data analysis including interpreting and translating results.
- Curiosity-driven with a willingness to experiment, learn, and adapt.
- Builds, grows, and expands client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization
- Support sales efforts to increase revenue per customer and identify expansion opportunities.
- Build and implement strategies, monitor KPIs, and utilize data to drive customer success and address issues promptly.
- Serve as the primary point of escalation for customer concerns, proactively identifying dissatisfaction and implementing resolutions while preparing regular performance reports.
- Collaborate with internal stakeholders to deliver a seamless customer experience and achieve organizational goals.
Data AnalysisAccount ManagementClient relationship managementData visualizationCustomer SuccessSaaS
Posted 1 day ago
ApplyApply
🔥 Customer Success Manager - Scale - German Speaking
Posted 1 day ago
🔍 Cybersecurity
- Experience in customer success roles, additional experience in customer support, sales, or customer marketing is a plus.
- Exceptional ability to communicate and foster positive business relationships, and comfortable being accountable for driving success with customers.
- Proven ability to produce and deliver compelling customer materials to drive business objectives.
- Excellent organizational skills and ability to establish milestones and keep project plans on task.
- Understanding how organization measure value, drive revenue with experience of recurring revenue sales models and renewal processes an advantage.
- Experience employing a one-to-many approach globally.
- Fluent English and German required.
- Help develop scalable onboarding and ongoing engagement materials to drive fast time-to-value and ultimately positively influence customer retention and expansion.
- Deploy a range of outreach initiatives, aiming to deliver value in all stages of the customer lifecycle and evolve over time to remain best-in-class.
- Work with Renewals, UX, Product, and all manner of CS teams to understand the obstacles of each customer segment: understand what makes a customer successful and scale the delivery to others.
- Identify risk triggers and work with CS leadership to develop re-engagement strategies.
- Help support revenue growth by identifying opportunities for cross-sell and upsell.
- Perform timely escalation of customer queries to the appropriate teams within Sophos; understanding when to escalate vs. when to problem solve/deep dive.
- Maintain monthly (or more frequent) customer pulse metrics with access to utilization, engagement, and health data.
- Conduct effective and engaging post-onboarding check-ins.
Posted 1 day ago
ApplyRelated Articles
Posted 8 months ago
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
Posted 8 months ago
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
Posted 8 months ago
Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.
Posted 8 months ago
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.