Apply📍 United States
🧭 Full-Time
💸 105000.0 USD per year
🔍 EdTech
- 5+ years of ELA educator experience as a teacher, tutoring programs in schools, preferably in a leadership role
- 3+ years working with customers at an edtech company as a customer success manager
- A track record of building relationships with a variety of stakeholders that have resulted in measurable success
- Excited to travel up to 30 days per year (for customer visits and team/industry events)
- Strong written and oral communication skills
- Familiarity with business tools such as Salesforce and Google Sheets
- Organized, creative, and tenacious in making a difference for our customers
- Want to work at a mission-driven startup with a talented team
- Want to collaborate to develop new customer-facing collateral and adoption materials.
- Manage East Coast territory of district-level NoRedInk Premium customers, developing an implementation strategy with district administrators, particularly curriculum coordinators and district technology specialists
- Identify and build relationships with the appropriate district stakeholders to support implementation. Develop a shared communication plan to ensure both users and administrators have the information they need for a successful ongoing adoption.
- Onboard new and returning districts, coordinate integration setup, and activate expected users
- Ensure NoRedInk is implemented with fidelity and the implementation is aligned to the district's goals. Monitor customer usage trends and share best practices and appropriate resources to increase adoption.
- Partner with the customer to identify a professional learning plan and schedule their sessions
- Identify customer advocates and work with Marketing to collect testimonials and case studies
- Work closely with an account manager counterpart to support renewal and expansion discussions
- Travel onsite to meet with customers as needed for the role and leadership-approved territory events
- Expected to maintain East Coast working hours
- Exemplify NoRedInk’s mission and values in your day-to-day work
Project ManagementBusiness AnalysisSalesforceCommunication SkillsMentoringRelationship buildingAccount ManagementTrainingClient relationship managementCross-functional collaborationStakeholder managementCustomer Success
Posted about 2 months ago
Apply