Enterprise Customer Success Manager

Posted about 13 hours agoViewed

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💎 Seniority level: Manager, 5 years

📍 Location: United States

💸 Salary: 90000.0 - 100000.0 USD per year

🔍 Industry: Software Development

🏢 Company: EverTrue👥 11-50💰 $6,000,000 Series C almost 8 years agoWeb Hosting SaaS Non Profit Analytics Mobile Software

🗣️ Languages: English

⏳ Experience: 5 years

🪄 Skills: SalesforceCross-functional Team LeadershipCommunication SkillsPresentation skillsWritten communicationRelationship buildingAccount ManagementNegotiation skillsVerbal communicationClient relationship managementSales experienceStakeholder managementCRMCustomer Success

Requirements:

You have at least five years of successful customer success, sales, and/or account management experience in a comparable business environment.
You have excellent verbal and written communication skills.
You have experience or knowledge of the education/non-profit market.
You have a proven ability to build relationships at all levels of an organization and collaborate successfully with customers and colleagues.
You have the ability to plan, develop, and conduct effective presentations to executive audiences, support sales efforts, identify expansion opportunities, and secure renewals.
You have the determination and grit required to work at a growing start-up, as well as the patience to help customers win.
You enjoy working in an evolving and fast-paced environment and remain committed to ongoing learning and progression within your role.
You are self-reliant and can navigate ambiguity.
You’re humble and a team player.
You are proactive about calling out gaps in processes and enjoy recommending solutions to better optimize the team.

Responsibilities:

Manage the customer lifecycle from implementation to renewal, aiming for a 90%+ gross retention rate and ensuring customer satisfaction and advocacy for EverTrue.
Delight customers through best-in-class service and authenticity, showcasing success through measurable achievements like NPS scores, Health Scores, and usage data.
Collaborate closely with the Sales team to support account growth by identifying and qualifying cross-sell opportunities.
Conduct regular account reviews with key leadership to demonstrate success and identify opportunities for expanding EverTrue's solutions.
Identify opportunities for customer advocacy to support new customer acquisition and enhance industry knowledge.
Provide actionable feedback to the Product team based on customer insights to enhance EverTrue's offerings.
Maintain current knowledge of EverTrue products and conduct effective product training sessions.
Represent EverTrue at events, driving attendance and occasionally leading webinars, leveraging your public speaking skills. (Travel required up to 25% of the time)
Commit to internal team processes and foster collaboration across the company.
Leverage familiarity with internal tools such as Salesforce, Notion, Planhat, and Slack to support seamless operations.

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