Iterable

SaaS, AI-Powered, Customer Communication Platform, Cross-Channel Marketing Platform

501-1000 employees
Founded 2013
$200M series e
Artificial Intelligence (AI)
Private Company

Remote Work Available

This company offers remote work opportunities.

Open Positions9

Only candidates located in the PST time zone will be considered for this role.Full-TimeSaaS Customer EngagementPosted
  • Become an Iterable product expert.
  • Answer customer questions over email, live chat, Zendesk and phone.
  • Categorize customer inquiries.
  • Write and update support articles.
  • Escalate issues to Customer Success Managers and the Engineering team.
  • Deliver excellent customer service to delight Iterable customers.
HTMLCSSJavascript+6 more
Showing 1 of 9 positions

About Iterable

Iterable pioneers AI-powered customer communication, empowering brands like Redfin and Priceline to deliver joyful, individualized experiences. Their platform helps nearly 1,200 organizations across 50+ countries activate customer data, design cross-channel interactions, and optimize engagement with enterprise-grade security. You will shape how leading companies connect with millions of users daily, making every message smarter through real-time AI and dynamic content.

How We Work

You will join a global team that values Trust, Growth Mindset, Balance, and Humility. Collaboration thrives across offices in San Francisco, New York, Denver, London, and Lisbon. Many employees also work remotely worldwide, fostering an inclusive environment. They encourage in-office staff to work remotely weekly, ensuring remote-friendly practices remain strong. Ideas are valued, and individuals are empowered to do their best work.

Engineering at Iterable

You will solve complex scaling challenges for a platform processing millions of customer interactions daily. Engineers drive the technical strategy and architectural coherence for an AI-powered platform. They build robust systems for individualized messaging and dynamic campaigns. You will work with Scala, Java, Python, and TypeScript. Experience with Elasticsearch, Postgres, Redis, and CockroachDB is highly valued. Their infrastructure leverages Kafka, Pulsar, and AWS, with Docker and Kubernetes for containerization. For AI roles, you will build core ML foundations, including retrieval systems, vector databases, and RAG architectures.

Why Join Us

  • Shape the future of AI-powered customer engagement for 1,200+ global brands.
  • Contribute to a platform recognized on Forbes' list of America's Best Startup Employers.
  • Work in a culture championing Growth Mindset, with continuous learning and development.
  • Lead impactful projects in a hybrid or remote setting with global team collaboration.
  • Leverage cutting-edge technologies like Kubernetes, AWS, Scala, and advanced ML frameworks.

Benefits & Perks

  • Competitive salaries and meaningful equity.
  • Comprehensive medical, dental, vision, and life insurance.
  • Balance Days (additional paid holidays) and flexible PTO.
  • Paid Sabbatical after four years of service.
  • Monthly allowances for employee wellness and professional development.
  • Fertility and Adoption Assistance.

Tech Stack

frameworkserverwidgets

Similar Companies