Customer Service Representative

Posted 3 days agoViewed

📍 Location: United States

🔍 Industry: Healthcare

🏢 Company: QualDerm Partners👥 101-250💰 Private over 4 years agoManagement Information Systems Medical Device Health Care

🗣️ Languages: English

🪄 Skills: Communication SkillsCustomer serviceMicrosoft OfficeOrganizational skillsTime ManagementWritten communicationMultitaskingInterpersonal skillsExcellent communication skillsProblem-solving skillsActive listeningData entryCustomer support

Requirements:

High School graduate or equivalent.
Education in medical billing or hold medical billing certification preferred.
Mod Med/EMA practice management system experience is a plus.
Knowledge of health plan benefits (deductibles, copays, coinsurance) and eligibility verification.
Must be able to read, interpret and explain EOBs and patient responsibility in detail.
Ability to communicate in a professional and courteous manner
Excellent oral and written communication skills, ability to think critically and strategically
Be able to multitask, prioritize, and manage time efficiently while in a remote working environment.
Must be an exceptional listener, with the proven ability to problem-solve issues
Interpersonal skills and strong organizational skills are important
Ability to maintain a high level of integrity and confidentiality of medical information.

Responsibilities:

Serves as first point of contact for incoming billing customer service calls.
Provides optimum customer service, including quality assurance, for all patient inquiries.
Answer high-volume incoming communications from customers/patients.
Returns all phone messages within 24 hours of receipt.
Must be able to deal diplomatically with complaints and function well under pressure.
Utilize resources and conduct research to troubleshoot and resolve patient issues.
Reviews patient account data when interacting with patients to ensure that accurate information regarding patients’ insurance and demographic information are correctly reflected on the patient’s account.
Updates insurance and demographic information as necessary on patient accounts.
Accurately documents patient accounts of all actions taken.
Set up payment plans and take credit card payments over the phone.
Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax.
Participates in special projects as needed.
Maintains regular and predictable attendance.
Adheres to Code of Conduct and Mission & Value Statement.
In addition to the above job responsibilities, other duties maybe assigned.

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